Digital Test Analyst

The Digital Test Analyst will work closely with the product and development team, validating new features and changes, helping to maintain a high standard of software quality as the business scales. This is a hands-on testing role that requires curiosity, pragmatism, and strong communication skills.

The successful candidate will be comfortable working from user stories and tickets without exhaustive acceptance criteria, drawing on their own analytical thinking and growing product knowledge to assess whether software is working as intended. Over time, the Digital Test Analyst will become a core contributor to the team's quality culture, helping to build testing rigour into the delivery process.

Responsibilities

EXPLORATORY & FUNCTIONAL TESTING

• Read and interpret user stories and tickets to understand the intended behaviour of new features and changes.
• Design and execute exploratory test scenarios to validate functionality, identify defects, and surface edge cases.
• Perform regression testing across affected areas of the platform following releases and changes.
• Test across multiple integrated third-party systems, understanding how data and behaviour flows across platform boundaries to identify integration-specific defects.
• Validate functionality across multiple device types and form factors (mobile, tablet, desktop), ensuring a consistent experience across the platforms our users work on.
• Raise clear, well-documented defects with sufficient detail for developers to investigate and reproduce.
• Work collaboratively with developers and product colleagues to clarify requirements and resolve ambiguities.

REGRESSION PACK DEVELOPMENT

• Progressively document test cases as business and product knowledge is gained, building out a structured regression pack over time.
• Capture expected behaviour and edge cases in a clear, reusable format accessible to the wider team.
• Contribute to continuous improvement of testing approaches and coverage as the platform grows.

RELEASE SUPPORT

• Participate in pre-release testing cycles, providing sign-off on defined areas of scope.
• Support the identification of release risks and communicate testing outcomes clearly to the team.
• Assist with post-release smoke testing to confirm deployed changes are working as expected.

COMMUNICATION & DOCUMENTATION

• Produce clear and concise defect reports, test summaries, and status updates for both technical and non-technical audiences.
• Contribute to the creation of internal process documentation and training materials where required.
• Maintain well-organised records of testing activity and outcomes.

COLLABORATION & CONTINUOUS IMPROVEMENT

• Work within an agile delivery framework, participating in sprint ceremonies including planning, stand-ups, and retrospectives.
• Build a strong working knowledge of the platform and the business processes it supports, increasing independence over time.
• Identify opportunities to improve quality processes and contribute ideas to the team.

• Proven commercial experience in a dedicated testing role, ideally within a software product or SaaS environment. Aa a rough guide, the required level of capability is typically achieved in approximately 3 years' relevant experience.
• Demonstrable experience conducting exploratory testing without reliance on exhaustive acceptance criteria.
• Proven ability to write clear, reproducible defect reports and test documentation.
• Comfortable working from user stories and tickets to derive sensible test scenarios independently.
• Experience testing across integrated systems or APIs, with an understanding of how failures can manifest at system boundaries (preferred).
• Comfortable testing across multiple device types and browsers as part of standard practice.
• Strong written communication skills & ability to produce documentation that others can follow and build upon.
• Methodical and detail-oriented, with an instinct for finding things that don't work as expected.
• Self-motivated and organised, able to manage workload across concurrent testing activities.
• Collaborative and communicative, able to work effectively with developers, product owners, and business stakeholders.
• Familiarity with agile delivery practices and associated tooling (e.g. Jira, ClickUp, or equivalent).
• ISTQB Foundation certification, or demonstrable equivalent knowledge of testing principles and practices (preferred).
• Experience working in a health tech, regulated, or similarly complex domain (preference).
• Exposure to building or contributing to structured regression test packs (preference).
• Experience with basic test management or documentation tools (preference).

Why join Teladoc Health UK?

• Be part of a Great Place to Work Certified organisation, committed to inclusivity and wellbeing.
• We are Disability Confident Committed, as well as Brighton and Hove Living Wage Employer.
• Enjoy flexible hybrid/remote working within a supportive team environment.
• Access comprehensive benefits, including private medical insurance, pension contributions, extended parental leave, and an employee assistance programme.
• Engage in meaningful work, delivering impactful healthcare solutions to clients globally.
• Join a growing, innovative organisation at the forefront of virtual healthcare.

Our Employee Benefits include

• Private medical insurance after probation
• Pension fully funded by Teladoc Health at 8% of qualifying earnings
• Life Assurance protection with add-on virtual GP consultations
• Employee Assistance Programme (mental health, financial, and legal advice)
• 25 days' annual leave plus public holidays (pro rata if part-time or fixed-term)
• Additional leave for parental, carer's, compassionate, dependant, menopause and fertility support
• One week of study leave per year (pro rata)
• Extended sick pay
• Access to training and development opportunities
• Cycle to Work scheme
• Electric vehicle salary sacrifice scheme
• Employee referral programme
• Company laptop and equipment
• Free flu vaccinations
• One paid volunteering day per year
• Company events
• Any other benefits offered by Teladoc Health UK from time to time

Teladoc Health is the global leader in virtual care, offering comprehensive solutions across primary care, mental health, expert medical services, connected devices, and licensed platform services., Teladoc Health is the world's leading virtual care provider, delivering care to over 20 million members across 125 countries. Teladoc formally entered the UK virtual care space in 2019 offering the only comprehensive virtual care solution spanning telehealth GP services, expert medical opinion (EMO), mental health support, nutrition and physiotherapy consultations. We work with the world's leading life, health, accident, travel and general insurers, other large corporates, affinity groups, and the NHS to deliver industry-leading, award-winning virtual healthcare services to their policy holders, employees, and patients. Our Commitment to Equality and Diversity Teladoc Health UK adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Teladoc Health UK.