IT Hosp Contact Ctr Operator - Orlando Health - Health Central - 3rd shift 10:00pm-6:30am with Sunday and Monday Off

The Telecommunications Operator manages high call volumes from patients, guests, and internal departments, ensuring efficient communication and outstanding customer service. This role plays a critical part in emergency response, call routing, and system monitoring., * Answer and process high-volume calls with professionalism and accuracy

• Dispatch and coordinate codes, trauma calls, and emergency notifications
• Monitor alarm systems and notify appropriate personnel in real time
• Transfer calls using warm handoffs
• Utilize systems to process messages, work orders, and service requests
• Page physicians and on-call personnel as needed
• Initiate overhead announcements clearly and accurately
• Support 24/7 operations, including nights, weekends, and holidays
• Follow all Orlando Health policies and emergency protocols (HICS)

Additional Responsibilities

• Maintain on-call schedules
• Participate in training and professional development
• Support compliance and continuous improvement

Do you have experience in Telecommunication?, Do you have a High school diploma or GED?, * High School Diploma or equivalent, * Call center or customer service experience preferred, * Strong communication and multitasking skills

• Ability to stay calm in high-pressure situations
• Attention to detail and accuracy
• Flexibility with scheduling

Pulled from the full job description

• Loan repayment program
• 403(b) matching
• Tuition reimbursement
• Pet insurance
• 403(b)
• Paid parental leave
• Parental leave, Eligible team members receive:
• Day One Benefits (medical, dental, vision)
• 403(b) Retirement Plan with match
• Paid Time Off (PTO)
• Tuition Reimbursement & Student Loan Repayment
• FREE Education Programs
• Paid Parental Leave
• Pet insurance, backup childcare/elder care, and more
• Shift differentials for evenings, nights, and weekends

Why Orlando Health? "At Orlando Health, being your best place to work is not just something we say-it's our promise to you." Orlando Health is a leading healthcare system with: * 3,200 beds across 15 hospitals and emergency departments * ️ 22,000+ team members and nearly 4,200 physicians * 80+ specialties and subspecialties * + Clinical excellence in orthopedics, heart & vascular, cancer care, neurosciences, surgery, pediatrics, women's health, and trauma