Data Analyst - Human Services

• Collect, clean, and analyze raw data from multiple systems to identify trends, issues, and opportunities for program improvement.
• Develop reports, dashboards, and visualizations to communicate findings to stakeholders at all levels.
• Interpret data and provide actionable recommendations to support decision-making and operational efficiency.
• Maintain documentation of data workflows, reporting processes, and analytical methodologies.
• Respond to data requests, conduct research, and compile findings using appropriate analytical techniques.
• Deliver findings from data queries by preparing and presenting clear, accurate reports and visualizations to both technical and non-technical stakeholders.
• Use tools such as Excel, Power BI (if applicable), Confluence, Jira, SQL, and other agency systems to support analytics and system operations.

Computer software to be used :

• VaCMS
• SharePoint
• Microsoft Office 365
• Confluence
• Jira
• Clear Quest
• Google Suite
• Power BI

Do you have experience in SharePoint?, * Requires experience working with data analytics and raw data.

• Extensive experience or knowledge of Human Services Programs, policies, and procedures, especially local department operations in a state-supervised, locally administered environment.
• Familiarity with SQL or other query tools used to extract or manipulate data.
• Experience developing or maintaining dashboards, reports, or performance metrics.
• Experience researching and gathering data, compiling results, and solving problems, using a variety of research / analytical methodologies.
• Experience using production systems such as VACMS, Keystone Edge, CRM, & COMPASS, but not limited to.
• Proficient in Microsoft Office Suite with advanced Excel skills, and experienced in using Word, Visio, Google Docs, Microsoft Teams, Confluence, and Jira.
• Strong oral and written communication skills with the ability to provide professional, courteous service to internal and external customers.

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies' delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients. Recognized among "Best Company to Work For" by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients' expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.