IT Support

NDM Hospitality is hiring an IT Support Specialist to join the on-site technology team at the Margaritaville Resort Orlando complex - a premier destination spanning Margaritaville Resort, Sunset Walk entertainment district, and Embassy Suites.

This is a weekend-anchor role for someone who moves quickly, works independently, and takes pride in keeping a world-class guest experience running without a hitch. You'll be the boots-on-the-ground IT resource across all three properties during high-traffic weekend operations, reporting directly to the Complex IT Manager.

WHAT YOU'LL DO

Day-to-Day Support

• Resolve hardware, software, and connectivity issues for hotel staff across all three properties via tickets, phone, and walk-ups
• Set up, maintain, and swap out workstations, printers, handhelds, and peripherals
• Document all tickets and resolutions clearly in the service desk system
• Escalate complex issues with full context so senior staff can pick up without delay

Hospitality Systems

• Support POS systems across F&B outlets and Sunset Walk venues - terminal resets, receipt printers, network connectivity
• Provide first-line PMS support for front desk and housekeeping operations
• Maintain guest-facing technology: in-room entertainment, lobby kiosks, digital signage, and resort-wide Wi-Fi
• Support AV setups in meeting rooms and event spaces

Operations & Compliance

• Participate in after-hours maintenance windows for updates, replacements, and infrastructure work
• Assist with new associate tech onboarding - accounts, equipment, and access
• Keep IT equipment rooms and cable infrastructure organized and compliant
• Follow PCI-DSS and IT security protocols across all payment-adjacent systems

Do you have experience in macOS?, * 1-2 years of hands-on IT support experience; hospitality or multi-site environment a strong plus

• Windows 10/11, macOS, and Microsoft 365 (Outlook, Teams, SharePoint, Entra ID)
• Networking fundamentals: IP, DHCP, DNS, Wi-Fi troubleshooting, basic switch/AP support
• Mobile device support (iOS & Android), including MDM-managed devices
• Clear communicator who can translate tech-speak for non-technical hotel staff and managers
• Steady under pressure - full-house holiday weekends don't rattle you
• Self-directed - you own your shift and don't need hand-holding on weekends

NICE TO HAVE

• CompTIA A+, Network+, or Microsoft 365 Fundamentals (MS-900)
• POS platform experience: Micros, Simphony, or Toast
• PMS experience: OPERA, Agilysys, or similar
• Ticketing system familiarity: ConnectWise, Freshdesk, ServiceNow, or equivalent
• AV support experience in conference or event environments
• Bilingual English/Spanish - a plus in the Orlando market