Senior Superintendent - High-profile Multifamily Development

We're partnering with a growing manufacturing company that's looking for an experienced Customer Service Representative to join their team! This role is perfect for someone who thrives in a fast-paced, hands-on environment and takes pride in delivering top-tier customer support. You'll be the go-to contact for customer accounts across the U.S. and internationally - managing orders, resolving issues, and ensuring every interaction reflects exceptional service. What You'll Do: Manage and support key customer accounts, ensuring orders, quotes, and inquiries are handled accurately and on time. Communicate order lead times, confirmations, and updates clearly to customers. Partner with internal teams to streamline processes and improve overall efficiency. Help coach and support teammates, promoting collaboration and continuous improvement. Maintain organized documentation, KPIs, and standard operating procedures. Troubleshoot and resolve complex customer issues, coordinating with leadership when needed. Utilize ERP and CRM systems (Salesforce experience a plus) to manage data and workflow., Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

Prior customer service experience in a manufacturing or distribution environment. Strong ERP knowledge and comfort with Microsoft Office (Excel Pivot Tables, Outlook, etc.). Excellent communication skills, attention to detail, and follow-through. Team-oriented, proactive, and passionate about creating a great customer experience. High school diploma or equivalent required. If you're someone who loves problem-solving, building relationships, and making a real impact in a small, dynamic team - this could be a great fit!