Technical (Help Desk) Support Analyst

Barnes Inc.
Windsor, United States of America
14 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior

Job location

Windsor, United States of America

Tech stack

Microsoft Active Directory
Software as a Service
Data Centers
Relational Databases
Network Security
Microsoft Office

Job description

  • Support all PC workstations throughout the organization and provide technical support to the user community.

  • Support local telephone and voicemail system.

  • Daily maintenance and problem resolution via Corporate Helpdesk, operating system patches and software upgrades, and routine hardware configuration.

  • Participate in key projects related to security, OS upgrades, active directory and other network/data center improvements in compliance with IT security standards and policies.

  • Able to assess current needs and requirements and develop roadmap for solution(s).

  • Support the end user with Office 365 & MFA application(s).

  • Create / Disable Active Directory accounts and e-Mail accounts, assist with e-Mail on mobile devices.

  • Build relationships with internal customers, become knowledgeable of divisional projects, and assist with developing plans to address future project and IT-based business needs.

  • Support all PC workstations throughout the organization and provide technical support to the user community.

  • Actively participate on all site teams and activities including Zone Leadership, corporate audits, self-audits and BES/continuous improvement events.

  • Responsible for providing user training for new users, maintaining network security, and performing updates.

  • Manage network of computers and networked and stand-alone printers.

  • Support all users at all locations as time permits.

  • Work with IT Service Partner on escalations and continuous building of the relationship by empowering them with timely feedback.

  • Support the manufacturing/OT function of facility and other sites as required.

Requirements

  • 3 plus years of experience in Level 1 & 2 technical support role.
  • Experience in Office 365 & MFA application and operation.
  • Ability to communicate ideas in both technical and user-friendly language.
  • Self-motivated and directed, keen attention to detail and customer service orientation. Project management, research, analytical and creative problem-solving abilities.
  • Effective written, oral and interpersonal communication skills are critical.
  • Strong Team Player and ability to work in a fast - paced deadline driven environment.
  • Previous responsibility for providing customer support.
  • Ability to meet deadlines.
  • Experience with relational databases, project management, SaaS applications and ERP systems., * Bachelor's degree or the equivalent in work experience required
  • CompTIA A+ Service or Network certifications or the equivalent in work experience required. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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