IT Specialist

We are seeking an IT technician to support daily IT operations at our manufacturing facility in Sidney, Ohio. This role will provide Tier 1 and Tier 2 technical support for end users and assist in maintaining stable IT infrastructure and low-voltage systems., * Provide on-site and remote technical support for employees

• Troubleshoot issues related to Windows operating systems, Office 365, printers, and network connectivity
• Assist with user account creation, permission management, and password resets
• Support conference room equipment, meeting systems, and office IT devices
• Assist users with software installation, system configuration, and technical issues

IT基础设施支持 | IT Infrastructure Support

中文:

• 协助维护 Active Directory 用户账户,组及权限管理
• 支持 Windows电脑安装,配置,部署及系统更新
• 维护并排查 打印机,扫描仪及办公设备
• 协助处理 网络连接问题(LAN / WiFi / VPN)
• 协助维护公司 服务器,共享文件及基础IT服务

English:

• Assist in maintaining Active Directory user accounts, groups, and permissions
• Support Windows workstation installation, configuration, deployment, and updates
• Maintain and troubleshoot printers, scanners, and office devices
• Assist with network connectivity troubleshooting (LAN / Wi-Fi / VPN)
• Support maintenance of servers, shared resources, and core IT services, * Assist with configuration and maintenance of network switches, routers, and firewall devices
• Support VLAN configuration, port management, and basic network troubleshooting
• Monitor network device status and assist with resolving network alerts
• Assist in implementing network security policies and access control rules
• Support IT team with network device upgrades, configuration backups, and maintenance, * Assist with installation, configuration, and maintenance of Access Control systems
• Manage door access permissions, employee access cards, and access logs
• Support maintenance of CCTV systems, including cameras, NVR/DVR devices, and monitoring platforms
• Troubleshoot issues related to access control and video surveillance systems
• Work with security and administrative teams to ensure proper operation of security systems, * Assist with network cabling and low-voltage system deployment, including Ethernet cabling, patch panels, and wall outlets
• Troubleshoot and repair network connectivity issues related to cabling
• Support installation and maintenance of network racks, switches, and related equipment
• Maintain documentation and labeling for network cabling infrastructure
• Coordinate with vendors or contractors during IT infrastructure installation or upgrades

IT设备与资产管理 | IT Asset and Device Management, * Install, configure, and maintain laptops, desktops, and mobile devices

• Maintain IT asset inventory and device records
• Prepare IT equipment for new employee onboarding and offboarding
• Ensure devices follow company configuration standards and operate properly

文档与流程管理 | Documentation and Process Management, * Create and maintain IT documentation, system configuration records, and troubleshooting guides

• Manage helpdesk tickets and track issue resolution progress
• Assist in improving IT support processes and service efficiency

Do you have experience in Windows?, Do you have a Associate's degree?, * Windows 10 / 11

• Microsoft Office 365
• Active Directory
• 基础网络技术(TCP/IP,DNS,DHCP)
• 具备 电脑硬件,打印机及网络故障排查能力
• 具备良好的沟通能力及客户服务意识

English:

• Associate or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience
• 2+ years of experience in IT Helpdesk or IT Support roles
• Strong knowledge of:
• Windows 10 / 11
• Microsoft Office 365
• Active Directory
• Basic networking (TCP/IP, DNS, DHCP)
• Experience troubleshooting hardware, printers, and network connectivity issues
• Strong communication skills and customer-oriented mindset

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Language:

• Mandarin (Preferred)