IT Support Specialist

• Exhibits excellent communication and interpersonal skills
• Demonstrated ability to resolve difficult technical issues with limited information
• Provide help desk support and resolve problems to the end user's satisfaction
• Maintains and supports enterprise resources, including laptops, desktops, tablets, mobile phones and other network enabled devices
• Monitor, respond and resolve incidents in an ITSM system while ensuring SLA performance metrics are met. Ex: Jira SM, ZenDesk
• Strong troubleshooting of Windows 10/11 operating system
• Strong troubleshooting of MacOS
• Some understanding of Active Directory or LDAP
• Comfortable replacing hard drives, memory and other computer components
• Onboarding/ offboarding users
• Perform timely workstation hardware and software upgrades as required
• Provide support for multiple locations
• Installing, moving, equipment that may weigh up to 50 lbs

Do you have experience in IT service management?, * 2+ years of experience in IT

• Proven experience with ITSM tools
• Strong problem-solving skills and ability to work independently and collaboratively

Preferred Skills & Experience:

• Experience in a manufacturing environment
• Prior experience working in a fast-paced startup environment
• Familiarity with aerospace industry regulations and standards regarding IT and data

Pulled from the full job description

• Paid parental leave
• Parental leave
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, Base salary will vary depending on job-related knowledge, education, skills, experience, business needs, and market demand. Salary is just one component of our comprehensive compensation package. Full-time employees also receive company equity, as well as access to a full suite of compelling benefits and perks, including: 100% medical, dental, and vision coverage for employees and dependents, generous paid time off; up to 20+ days of vacation for exempt staff and up to 10+ days of vacation for non-exempt staff with the ability to cash-out unused vacation annually, paid parental leave, short and long-term disability insurance, life insurance, access to a 401(k) retirement plan, ClassPass credits, personalized mental healthcare through Spring Health, and other discounts and perks. We also take pride in offering exceptional food perks, with snacks, drip coffee & onsite barista, cold drinks, and dinner meals remaining free of charge, and lunch subsidized as part of Vast's ongoing commitment to providing high-quality meals for employees.

At Vast, our mission is to contribute to a future where billions of people are living and thriving in space. Vast is developing next-generation space stations to ensure a continuous human presence in space for America and its allies, enabling advanced microgravity research and manufacturing, and unlocking a new space economy for government, corporate, and private customers. Using an incremental, hardware-rich and low-cost approach, Vast is rapidly developing its multi-module Haven Station. Haven Demo's 2025 success made Vast the only operational commercial space station company to fly and operate its own spacecraft. Next, Haven-1 is expected to become the world's first commercial space station when it launches, followed by additional Haven modules to enable permanent human presence by 2030. Our team is all-in, committed to executing our mission safely and on time. If you want to work with the most talented people on Earth furthering space exploration for humanity, come join us.