IMPLEMENTATION SPECIALIST

The Implementation Specialist plays a critical role in delivering high-quality, workflow-aligned, and compliant solutions for our clients who use Lockbox LIMS, our Salesforce-based laboratory information management system. This role serves as both a functional liaison and a technical configurator to ensure that the Lockbox LIMS implementation accurately reflects client needs, supports operational efficiency, and meets regulatory expectations., * Engage with stakeholders to understand objectives, workflows, pain points, and regulatory needs.

• Document a detailed understanding of lab processes, decision points, and core business rules.
• Assess requirements and map them to Lockbox LIMS.
• Configure objects, fields, layouts, flows, validation rules, formulas, permissions, and reports.
• Tailor Lockbox modules to laboratory workflows, including intake, processing, tracking, results, and reporting, while prioritizing low-code, best-practice solutions that ensure efficiency, data integrity, and compliance.
• Translate client needs into clear, actionable, and prioritized requirements with acceptance criteria.
• Produce documentation including user stories, process flows, functional specifications, configuration notes, and testing guides.
• Lead solution reviews, demos, and prototype walkthroughs.
• Track and resolve defects, enhancements, and workflow gaps, incorporating user feedback to optimize adoption and performance.
• Manage deliverables consistent with project plans, issue logs, meetings, and stakeholder follow-ups.
• Collaborate with Project Managers to communicate progress, risks, and escalations.

Do you have experience in Technical writing?, This position combines strong analytical, communication, and technical configuration skills. The Implementation Specialist deeply understands client lab processes, translates them into actionable requirements, and configures Salesforce and Lockbox to create scalable, low-code, high-usability solutions., Required

• Salesforce Low-Code Implementation: Proficient in designing and configuring solutions using standard Salesforce tools, including Lightning Pages, Salesforce Flow, permission sets, validation rules, formulas, and reporting.
• Workflow Analysis and Documentation: Strong capability in capturing, analyzing, and documenting complex lab and business workflows. This includes documenting at both a high-level and task-level detail using long-form text, Lucidchart, and/or similar tools for effective requirement management and workflow design.
• Communication and Facilitation: Excellent listening, communication, and client-facing skills, with a proven ability to effectively facilitate discussions.
• Project Coordination: Strong task management and stakeholder coordination skills.
• Industry Experience: Hands-on laboratory experience and proven ability to consult with PhD-level stakeholders with complex operational requirements.
• Language: Full professional proficiency in written and spoken English, with the ability to lead meetings and draft technical documentation independently.
• Availability: Consistent availability during core business hours in the United States to facilitate collaboration.

Preferred

• Familiarity with Lockbox LIMS or similar lab management platforms.
• Salesforce Certified Platform Administrator, Platform App Builder, or other relevant certifications.
• Experience with Java, C#, HTML, CSS, or other similar languages.
• Prior experience as a business analyst, implementation specialist, or operations lead.
• Familiarity with laboratory and related regulatory frameworks, such as CAP, CLIA, HIPAA, and GDPR.
• Experience working in a hybrid Agile/Waterfall environment.
• Experience in cross-cultural collaboration, particularly with teams in the US, Europe, Israel, and/or Southeast Asia.
• Advanced degree in biology, biotechnology, chemistry, or a related life sciences discipline.