Associate System/Network Administrator (Hybrid Tier 1/Tier 2 - MSP Environment)

Enetics Networks is seeking a skilled, customer-focused Associate Systems/Network Administrator who enjoys solving deeper technical issues, communicating with customers and comfortable handling Tier 1 support when needed. This hybrid role is typical of a small Managed Service Provider. You'll work on escalations, system administration tasks, and small projects, while also jumping in on frontline tickets to keep our clients running smoothly., As a Tier 2 member of our Support Team, you will:

• Handle a mix of Tier 2 escalations and Tier 1 support requests, depending on urgency and client needs.
• Troubleshoot complex issues involving Windows, macOS, networking, cloud services, and business applications.
• Support and administer Microsoft 365, Active Directory, endpoint security tools, and common line-of-business systems.
• Assist with system updates, patching, backups, and routine maintenance.
• Configure and deploy workstations, network devices, and software solutions.
• Monitor system and network performance, identifying issues before they impact clients.
• Document troubleshooting steps, system changes, and environment configurations.
• Collaborate with senior engineers on infrastructure improvements and small project work.
• Build strong relationships with clients by understanding their needs and delivering exceptional service.

Do you have a valid Driver's License license?, Do you have experience in macOS?, Do you have a Bachelor's degree?, * 1-3 years of experience resolving Tier 2-level issues in an MSP or similar environment.

• Bachelor's degree from an accredited institution.
• Strong troubleshooting skills across Windows OS, macOS, networking fundamentals, and Microsoft 365.
• Experience with Active Directory administration.
• Clear written and verbal communication skills and a collaborative, customer focused mindset.
• Ability to manage time effectively and work independently with minimal supervision.
• Able to read, write, and understand technical instructions and documentation.
• Ability to lift 20 lbs occasionally in a business setting.
• Valid driver's license, reliable vehicle, and willingness to travel locally to client sites.
• Must reside in the greater Seattle-Tacoma region.

Preferred Qualifications

• Relevant coursework in IT, networking, or computer science
• Industry certifications (CompTIA A+/Network+/Security+, Microsoft, Cisco, etc.).
• Prior customer service experience.
• Familiarity with RMM tools, ticketing systems, and remote support platforms., * IT support: 3 years (Required)
• Customer service: 1 year (Preferred)

Pulled from the full job description

• Professional development assistance
• Parental leave
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, Why You'll Love Working at Enetics
• Work with a highly skilled engineering team - not a high-volume call center.
• Exposure to a wide range of technologies and client environments.
• Opportunities for professional development, certifications, and project work.
• Company paid Health, Dental & Vision Coverage
• Salary: $32-$36/hr ($66,560-$74,880 annually) depending on experience

Conditions of Employment

Enetics Networks maintains a drug-free, safe, and secure workplace. Finalists will undergo a pre-employment background check; results are evaluated in relation to job responsibilities.

Job Type: Full-time

Pay: $32.00 - $36.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance