IT Executive Support Engineer 4

POSITION SUMMARY: Reporting to the Helpdesk Supervisor, the IT Executive Support - level 4 position works directly with company executives across all departments to ensure the smooth operation of IT related equipment and software. This position is expected to follow through on support requests, changes, and projects as necessary to ensure customer support standards are met or exceeded. This position is an escalation point for complex technical issues and will take ownership of incidents, problems, projects, and systems. While not directly responsible for managing staff, this role will act as a technical team lead. This position does require occasional travel., * Provide technical assistance, serve as an escalation point for complex technical issues, and formally train executives in the use and operation of their computer

• Perform hardware maintenance; coordinates repairs and installation of equipment with vendors as necessary
• Tests, provides feedback, and implements new software and hardware needed to satisfy business requirements
• Tracks program area problems and monitors system for efficiency and effectiveness; recommends and implements procedural changes in assigned area; performs systems analysis
• Installs, upgrades, and configures systems in both on-premises and cloud configurations as appropriate
• Leads assigned projects and coordinates with other parties as needed to drive completion
• Coordinates support activities within the group. This may include server, networking, and security related activities
• Track asset utilization and assist in the management of the hardware and software asset lifecycle
• Guide and mentor team members to support skill development
• Other duties as assigned

CORE COMPETENCIES: To perform the job successfully, the individual should demonstrate competencies in performing the essential functions of this position by performing satisfactorily in each of these competencies.

• Problem solving: Identifies and resolves problems in a timely manner, gathers and reviews information appropriately. Uses own judgment and acts independently; seeks input from other team members as appropriate for complex or sensitive situations.
• Oral/written communication: Listens carefully and speaks clearly and professionally in all situations. Edits work for accuracy and clarity, is able to create, read and interpret complex written information. Ability to develop strong interpersonal networks within the organization.
• Planning/organizing: Prioritizes and plans work activities, organizes personal and project timelines and deadlines, tracks project timelines and deadlines, and uses time efficiently.
• Adaptability: Adapts to changes in the work environment, manages competing demands and is able to deal with frequent interruptions, changes, delays, or unexpected events.
• Dependability: Consistently on time and at work, responds to management expectations and solicits feedback to improve performance.
• Team Building: Capable of developing strong interpersonal networks and trust within the organization. Leads consensus by involving all stakeholders, facilitating their understanding of differences, agreeing on requirements and constraints, and developing the best solution.
• Safety Culture: Adheres to the NuScale Safety culture and is expected to model safe behavior and influence peers to meet high standards.
• Quality Assurance: Commits to the understanding and implementation of quality assurance regulations, standards and guidelines of 10 CFR 50 Appendix B, 10 CFR 21, and ASME NQA-1.

Do you have experience in macOS?, Do you have a Associate's degree?, This position will be based full-time in our Houston, TX office located in CityCentre. This role will support NuScale's Executive team and will be required to travel as needed. Candidates must be able to clearly demonstrate prior experience supporting senior level personnel within a corporate environment., + A bachelor degree and 6+ years of full-time progressive IT experience. or

• Associates degree and 8+ years of full-time progressive IT experience. or
• 10+ years of progressive full-time IT experience in lieu of formal degree

• Experience: A minimum of 6-10 years of full-time working experience is required (see above for minimum work + education required). Must have significant experience supporting executive level and C-Suite staff. Must have the ability to travel domestically and internationally using common forms of transportation. Knowledge of the following topics is required.

• Windows client support: Windows 11/10
• Apple client support: iOS, iPad OS, and Mac OS X
• Experience supporting layer 2 & 3 networking
• Device management & deployment in an enterprise environment
• Experience implementing complex IT systems
• Experience supporting Virtual Private Networks (VPNs)
• Active Directory user administration (both on premises and Entra ID)
• Exchange user administration in a hybrid environment
• Understanding of User Access Control
• Understanding of basic security principles
• Windows server 2012 R2/2016/2019/2022
• IP telephony - adds/moves/changes/conference systems/media bridge
• Setup and support of large-scale A/V conferences, meetings, and/or events
• ITSM/ITIL best practices

• Preferred Experience: Knowledge of the following topics is preferred.

• Common business compliance requirements
• Endpoint backup products
• Device Management & Asset Inventory
• Software Lifecycle Management
• Experience supporting Linux/Unix products

• Industry Requirements: Eligible to work under Department of Energy 10 CFR Part 810.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to understand and communicate clearly using a phone, personal interaction, and computers.
• Ability to learn new job functions and comprehend and understand new concepts quickly and apply them accurately in a rapidly evolving environment.
• The employee frequently is required; to sit and stand; walk; bend, use hands to operate office equipment; and reach with hands and arms. Ability to lift ten to fifteen pounds.

Disclaimer: Employee(s) must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing significant safety threat to self or others. The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees in this classification., At NuScale, compensation decisions are determined using factors such as relevant job-related skills, full-time working experience, education and training, equity within the department.

3.83.8 out of 5 stars Houston, TX 77056 $124,400 - $174,446 a year - Full-time, The target pay range for this position is $124,400 - $150,138 annually. The full pay range is $111,531 - $174,446 annually.