IT Assistant (eCommerce)

We're looking for an IT Assistant (eCommerce) to support our IT Specialist and help with the day-to-day execution of taking care of our e-commerce business / AI tools, and systems.

You'll help manage Shopify, maintain automations, handle access across our tools, and keep our SaaS subscriptions in check.

This is not a developer role. You don't need to code from scratch.

But you do need to be genuinely tech-savvy - someone who figures things out, builds with AI tools, and keeps everything running clean behind the scenes.

If you love:

• keeping systems organised and documented
• digging into a tool and figuring out how they work
• taking ownership of your work and seeing it through
• breaking down complex things into simple language
• using Claude, ChatGPT, and n8n to build automations, workflows, and scripts

And if you're someone who can make technical things feel simple and easy to understand, whether you're fixing a system issue or explaining it to a team member …

… you might be our person

WHAT YOU'LL BE DOING

Shopify Administration

• Manage apps end-to-end: install, configure, test, document, and audit quarterly
• Build and schedule recurring reports for marketing, finance, CS, and ops
• Own staff permissions, troubleshoot app conflicts, and liaise with vendors

Shopify Flow Automation

• Build and maintain Flow automations: order tagging, customer segmentation, inventory alerts, fraud detection
• Apply clean conditional logic across Shopify data objects - orders, customers, products, metafields
• Document every workflow, test before going live, deactivate what's obsolete

Google Apps Script & API Integrations

• Maintain and extend scripts connecting Shopify, Google Sheets, Gmail, and other tools
• Work with REST APIs - handling requests, headers, auth, and JSON parsing
• Use AI to generate and iterate on code - then read it, verify it, and own what ships
• Keep a clean script inventory: owners, triggers, and dependencies documented

Access Management

• Provision and revoke access across all platforms - clean, logged, and on time
• Maintain a central access matrix and run quarterly reviews
• Enforce least-privilege, 2FA, and secure credential sharing via NordPass

Recharge Subscription Flows

• Configure subscription products, billing cadences, and customer-facing flows
• Build retention logic: cancellation surveys, winback offers, save-the-sale sequences
• Test every customer journey end-to-end before launch

Onboarding & Offboarding

• Set up new hires across every platform and revoke everything fast when someone leaves
• Maintain role-based access templates so onboarding is never improvised

SaaS & Software Cost Management

• Own the subscription register: every tool, cost, renewal date, and owner in one place
• Flag unused seats, price increases, and overlapping tools before Finance asks
• Negotiate with vendors, cancel trials, and cut what isn't earning its cost

WHAT YOU BRING

You're probably someone who:

• Has hands-on Shopify admin and Flow experience
• Can read, debug, and maintain Google Apps Scripts
• Understands REST APIs: requests, JSON, authentication
• Has worked with Recharge or a similar subscription platform
• Knows how access management, RBAC, SSO, and 2FA work in practice
• Uses NordPass or equivalent and treats security as non-negotiable
• Is genuinely AI-literate: you prompt well, iterate fast, and know when to trust the output and when to check it
• Can use AI effectively - prompting, iterating, and critically reviewing generated code
• Documents everything
• Communicates clearly in English with vendors, HR, and internal teams
• Manages multiple moving parts, At Foxelli Group, we primarily operate in the Eastern European Time Zone (EET), which is UTC+2 and UTC+3. We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported.

Do you have experience in JSON?, If you love to learn, experiment, think boldly, make decisions, and build things that matter - you'll feel at home with us., * For full-time roles, we expect hires to be available during at least 5 hours of typical working hours in the EET time zone to ensure effective collaboration and communication.

€800- €1300 after taxes (depending on your skills, competencies, and experience)., * A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously.

• Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you're well-rested.
• A budget for your home office setup so you're comfortable working how you like and where you like.
• Strong company culture and a network of unique individuals that celebrate you.
• Full flexibility with your schedule in a fully remote setting for your control of a working day, powered by Hubstaff for transparency and fairness.

At Foxelli, we're building more than e-commerce brands - we're building a tribe of thoughtful humans: AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together. Ten years in, our D2C brands reach millions and generate over $20M annually. Our focus stays simple: create products customers love and a team that actually enjoys building them.