Senior Salesforce Analyst
Role details
Job location
Tech stack
Job description
- Design, architect, test & support platform enhancements and system changes in collaboration with our strategic system integrators across Salesforce Platform
- Collaborate with Business Partner teams, Platform Solutions analysts, Development teams to elicit and translate business requirements into Function Design and & Technical Specifications.
- Lead and participate in solution design discussions with strategic system integrators to deliver solutions that scale across businesses and regions
- Provide technical support to develop integrated solutions across cross functional business processes, applications, and platforms.
- Lead solution architecture and prototype technical solutions
- Improve delivery quality through unit testing, regression testing and performing FUT verification.
- Facilitate & collaborate with global vendor(s) support teams to ensure break fix issues are resolved in a timely manner.
- Perform root cause analysis for break fixes & identify permanent resolutions thru software fix or business process change
Requirements
Do you have experience in Waterfall?, Ideally you will have gained over 5 years experience in Salesforce implementation and will design and architect technology solutions across customer sales and service enablement processes.
You will work closely with Business Partners, Platform Solutions & Engineering, and other teams on analysis, design, and delivery of high-quality technical solutions. Communication will be key in the role along with problem-solving skills.
You must have experience with Salesforce.com Sales, Service, and Experience (Community) cloud. The ideal candidate will be independent, self-motivated, innovative, prioritize effectively, organized, detail oriented, able to work with cross-functional teams, and quickly adapt to change., * Proven functional/technical professional with full lifecycle Salesforce Development Cycle (SFDC) implementation experience and at least 5 years of experience working with SFDC.
- Strong analytical and problem-solving skills.
- Proven ability to translate business process and URS into functional requirements and solution design.
- You should have one or more of the following Salesforce.com Certifications: Administrator, App Builder, Platform Developer
- Experience with customizing salesforce (declarative and preferable also programmatic (apex, LWC,...)
- Experience with waterfall and agile project management methodologies.