IT Field Service Engineer (MM)

The primary goal of everyone at Microminder is simple - make our clients exceptionally happy.

As an IT Field Service Engineer, you will play a key role in achieving this by handling escalated technical issues, on-site support requests, installations, maintenance visits, and project work.

You will work closely with our Service Delivery Team and report into the Service Delivery Manager, with additional support from senior technical management when required.

Key Responsibilities

• Provide first-class technical support via phone, email, remote tools, and onsite visits
• Deliver a friendly, professional, and helpful customer experience at all times
• Troubleshoot and resolve escalated IT issues remotely and onsite
• Carry out maintenance callouts and emergency support visits
• Perform onsite installations and project implementations
• Conduct site surveys and infrastructure assessments
• Work with Microsoft 365 environments and cloud-based systems
• Install and maintain networking and VoIP equipment
• Use and manage tickets effectively within our PSA/ticketing system
• Maintain accurate client documentation and technical records
• Ensure tickets are regularly updated and not left stale
• Split multi-issue tickets into separate tracked requests where appropriate
• Assist with structured cabling and tidy workstation installations
• Participate in occasional Saturday callouts/installations (minimum one Saturday availability per month)
• Support additional duties as requested by the Service Delivery Coordinator, Service Delivery Manager, or CTO

Do you have a valid Driving License license?, Do you have experience in Technical support?, Do you have a Certificate of higher education?, This is an excellent opportunity for an experienced engineer who enjoys a mix of on-site and remote support, thrives in a fast-paced MSP environment, and takes pride in delivering an outstanding customer experience., * Full UK driving licence

• Right to work in the UK
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Experience working within an MSP or IT Support environment
• Advanced knowledge of Windows Server environments
• Strong understanding of:
• Active Directory
• DHCP
• DNS
• Group Policy
• File & Print Services
• Advanced Windows desktop support experience
• Good networking knowledge
• Experience with Microsoft 365 administration and support
• Experience supporting users via remote support tools
• Strong hardware troubleshooting and installation experience
• Knowledge of VoIP telephony systems
• Experience with structured cabling and tidy cable management
• Ability to diagnose end-user, hardware, software, and networking issues efficiently
• Experience working with third-party vendors for troubleshooting and escalation
• Ability to adapt and learn in a fast-moving IT industry
• Clean and professional presentation

Desirable / Nice to Have

• Experience within Healthcare IT environments
• Knowledge of Digital X-Ray systems
• Microsoft Azure experience
• Experience using Datto RMM and PSA platforms
• Experience with ShadowProtect backup solutions
• Experience supporting dental or healthcare practices, * Certificate of Higher Education (preferred), * Technical support: 3 years (required)
• Customer service: 1 year (preferred)

Microminder has been delivering Managed IT Services for over 40 years, supporting more than 2,500 clients across the UK and Republic of Ireland. We are a recognised market leader within our specialist sectors and pride ourselves on delivering exceptional customer service and technical expertise. We are now looking for a highly skilled, professional, and customer-focused IT Field Service Engineer to join our growing team in the Glasgow area., At Microminder, you'll be joining a well-established, growing MSP where your technical ability, professionalism, and customer service genuinely matter. We invest heavily in our people and provide the tools, support, and opportunities needed to build a long-term career in IT. If you are passionate about technology, enjoy solving problems, and want to work for a company that values both technical excellence and customer satisfaction, we would love to hear from you.