IT Support Technician (2nd Line)

We're looking for a proactive and enthusiastic IT Support Technician (2nd Line) to join our Technology team. In this role, you'll be a key player in keeping our IT systems running smoothly, providing 1st & 2nd line technical support across the business. You'll work with Microsoft 365, Intune, and Entra (formerly Azure AD), troubleshooting hardware, software, and network issues while ensuring security and compliance. This is a great opportunity to be part of a dynamic IT team, with occasional travel to our other sites for hands-on support., * Act as a point of contact for IT support requests via the ticketing system, email, and phone

• Provide 1st line support for day-to-day user issues, including hardware, software, and access requests
• Handle 2nd line support for escalated or more complex technical issues
• Support users across Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint
• Manage user accounts, permissions, and access within Active Directory and Entra ID
• Troubleshoot and support Windows devices, peripherals, and standard endpoint builds
• Investigate recurring issues and contribute to root cause analysis and service improvement
• Work with third-party suppliers where required to resolve incidents
• Maintain accurate ticket updates, technical documentation, and knowledge base articles
• Attend the Manchester office 2 days per week to provide on-site support and hands-on troubleshooting

Do you have experience in VPN?, * Experience with Microsoft 365, Intune, and Entra (Azure AD)

• Previous experience in a similiar IT support role
• Strong troubleshooting skills and a problem-solving mindset
• Good communication skills with the ability to explain technical issues to non-technical users
• Confident prioritising workload and managing support tickets effectively
• Comfortable working independently while collaborating with the wider technology team

Nice to Have (But Not Essential)

• Knowledge of networking (VPNs, firewalls, routers, etc.)
• Experience with IT security best practices
• Certifications such as Microsoft 365 Fundamentals, Azure Fundamentals, or CompTIA A+

Pulled from the full job description

• Annual leave
• Employee discount
• Employee assistance programme
• Free parking
• Company pension
• Paid volunteer time
• Health & wellbeing programme, What's in it for you?
• Enhanced annual leave because work-life balance matters
• Professional counselling with up to 10 sessions per year
• 24/7 helpline support for you and your family
• Employee Assistance Programme with a variety of additional perks
• Exclusive retailer discounts saving you money on everyday purchases
• Paid volunteering leave to give back to causes you care about
• Enhanced maternity and paternity pay
• Hybrid working options
• Free on-site parking

Job Type: Full-time

Pay: Up to £30,000.00 per year, * Company pension

• Employee discount
• Health & wellbeing programme
• On-site parking
• Work from home

APN Group is a group of companies with a shared purpose, we are committed to changing the landscape of debt recovery for the better. With a focus on integrity and intelligence, we provide clients with tailored solutions that prioritise ethical practices and effective outcomes. From litigation to court order enforcement, we offer a comprehensive suite of services designed to meet the diverse needs of our clients. By leveraging data and analytics, we empower both public and private sector partners with real-time insights to navigate debt resolution with precision and confidence. We are seeking individuals who share our values, embrace change, and are eager to contribute to a dynamic and rapidly growing organisation. Join us on this exciting journey as we continue to break new ground and make a positive impact in the world of debt resolution.