IT Help Desk Support

We're seeking a dependable, customer-focused Help Desk Support Specialist (Tier 1-2) to join our IT team. In this role, you'll support end users across Windows and macOS, troubleshoot Microsoft/Google productivity tools, assist with accounting application support (QuickBooks and Jonas Construction Software), and use our RMM platform to deploy fixes, run scripts, and perform routine maintenance at scale.

This position is ideal for someone who has hands-on Help Desk experience, strong documentation habits, and is comfortable working in a structured ticketing environment.

Key Responsibilities

• Provide Tier 1-2 Help Desk support via phone, email, chat, and in-person for end users.
• Troubleshoot and resolve issues related to:
• Windows / macOS workstations (setup, performance, printing, peripherals, software installs)
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Word/Excel/PowerPoint)
• Google Workspace (Gmail, Drive, Docs/Sheets, Calendar)
• QuickBooks Desktop/Online (user access, connectivity, basic troubleshooting)
• Jonas Construction Software (login/access issues, workstation/app troubleshooting, coordination with vendor support as needed)
• Use our RMM software to perform remote support and maintenance, including:
• Running approved scripts and task automation
• Deploying updates, patches, and software packages
• Monitoring endpoint health and remediating common alerts
• Execute routine administration tasks: user onboarding/offboarding support, password/MFA resets, device provisioning, and access requests.
• Maintain accurate notes and resolution steps in the ticketing system (Remedy or similar).
• Escalate complex issues appropriately while providing clear updates to users and internal stakeholders.
• Contribute to internal documentation/KB articles and improve repeat-issue resolution through automation and standardization., * Resolves most tickets independently with clear documentation and great customer communication.
• Confident supporting Microsoft/Google tools and QuickBooks workflows.
• Can support common Jonas user issues and escalate properly when needed.
• Uses RMM + PowerShell to reduce repetitive work via safe automation and standardized fixes.

Applicants must have prior Help Desk experience and be comfortable using PowerShell and an RMM platform to run scripts and automate common endpoint tasks.

Join our team as a Helpdesk Support professional where you can make a difference by providing top-notch technical assistance while enhancing your skills in a supportive environment.

Do you have experience in macOS administration?, * 1-3+ years of Help Desk / Desktop Support experience in a ticket-based environment.

• Strong working knowledge of Microsoft 365 support (Outlook, Teams, OneDrive).
• Strong working knowledge of Google Workspace support (Gmail, Drive).
• Experience supporting QuickBooks users (Desktop and/or Online).
• Experience supporting Windows and macOS in a business environment.
• PowerShell fundamentals (able to run scripts safely, read/understand what they do, and make minor edits as needed).
• Experience using an RMM tool to run scripts, automate maintenance, and support endpoints remotely.
• Solid troubleshooting skills: networking basics (DNS, DHCP, Wi-Fi), printers, permissions/access, software installs.
• Excellent communication skills and strong documentation habits.

Preferred / Nice-to-Have

• Experience supporting Jonas Construction Software (construction accounting/job costing).
• Experience with ticketing tools: Remedy, ServiceNow, Jira Service Management, Zendesk, Freshservice.
• Familiarity with Microsoft Entra ID (Azure AD), device management, endpoint security tooling.
• Comfort with basic scripting beyond PowerShell (batch, bash) is a plus.

$19 - $23 an hour - Full-time, Contract, Pulled from the full job description

• Employee discount
• Flexible schedule, Job Types: Full-time, Contract

Pay: $19.00 - $23.00 per hour

Benefits:

• Employee discount
• Flexible schedule