Senior Salesforce Architect

• Lead end-to-end solution design for complex Salesforce features, and personally implement the solutions you architect-either by leading the development team or executing the solutions with hands-on-keyboard

• Design and build custom Apex solutions (classes, triggers, batch processes, schedulers, async frameworks) following SOLID principles and platform best practices

• Architect and implement Lightning Web Components (LWC) for high-performance, user-facing interfaces that meet demanding speed-to-action requirements

• Own the custom data model-including complex junction objects, multi-record-type Account structures, and shared relationship models-and evolve it as the business scales

• Evaluate build vs. configure tradeoffs and lead declarative solutions (Flow, Process Builder) where appropriate, ensuring the org stays maintainable long-term

Business Requirements Analysis

• Engage with end users, front-line managers, and business stakeholders to understand current-state processes, pain points, and goals

• Execute discovery sessions and working meetings, asking questions to surface unstated requirements and edge cases before they become production defects

• Author clear, well-structured user stories in Given/When/Then format with specific acceptance criteria that can be quickly estimated for sprint refinement, reviewed and approved by business stakeholders, executed directly by developers, and tested clearly by QA engineers

• Decompose epics and features into sprint-ready developer stories with realistic effort estimates, contributing to backlog maintenance and refinement

• Serve as the connective tissue between the business and the technical team, reducing miscommunication, rework, and the "that's not what I asked for" moments

Integration Architecture

• Design and implement the integration layer connecting Salesforce to enterprise micro-services that bridge ERP, marketing automation, CTI platforms, web platforms, and data infrastructure

• Architect and build event-driven solutions using Platform Events, Change Data Capture, and middleware patterns to enable real-time, reliable data synchronization across systems

• Lead the design of bidirectional sync patterns, including master data flow ownership, error handling strategies (auto-retry, exponential backoff, manual re-trigger), and failure visibility

• Evaluate and implement AppExchange solutions and third-party connectors, ensuring they meet architecture and governance standards

• Produce integration architecture documentation including data flow diagrams, API contracts, and error handling specifications

CTI & Omnichannel Implementation with Case Management

• Architect and implement our call center platform integration into Salesforce Omnichannel, including screen pop, click-to-dial, activity logging, and routing configuration

• Design the full case management lifecycle within Service Cloud, including queue management, assignment rules, escalation paths, and agent workspace configuration

• Ensure CTI implementation meets performance and usability benchmarks for Inside Sales and Customer Service Representatives

Platform Governance & Quality

• Define and enforce development standards, naming conventions, governor limit strategies, and secure coding patterns across the team

• Lead code reviews, providing substantive architectural feedback

• Enhance and maintain CI/CD pipelines for automated testing and deployment across sandbox environments

• Manage org health proactively: technical debt prioritization, release impact analysis, and dependency mapping

• Write comprehensive test classes and establish QA handoff standards, including Given/When/Then acceptance criteria alignment

Technical Leadership & Collaboration

• Serve as a technical authority on Salesforce platform capabilities, constraints, and strategic direction

• Leverage modern AI-assisted tooling (including Salesforce native AI capabilities and developer copilots) to accelerate implementation, improve quality, and reduce delivery friction-while maintaining architectural rigor and code correctness

• Augment Business Analysts to translate business requirements into technical specifications, data models, and architectural designs

• Drive architectural decision records and maintain living documentation of system architecture, integration patterns, and design rationale

• Mentor developers and admins, raising the technical bar of the team without creating dependency bottlenecks

• Stay current with Salesforce releases, evaluate new features, and bring forward-looking recommendations to the roadmap, * Business Impact: Solutions demonstrably improve revenue enablement, customer experience, operational efficiency, or cycle time-not just technical elegance.

• Solution Delivery: Features are delivered according to business priority with an aggressive timeline and are scalable, maintainable, and prevent technical debt

• Implementation Quality: Code reviews pass the first time; defect rates in production are low; deployments don't create incidents

• Delivery Credibility: Estimates are reliable; sprint commitments are met; blockers are surfaced early, not at the end

• Platform Stewardship: Org health improves over time; governance standards are adopted, not just written

• Team Elevation: Developers and admins learn from you and grow in their abilities to execute effectively and deliver better solutions with tight time commitments

• Development Team Execution: User stories and acceptance criteria are complete, unambiguous, and executable, and the dev team is able to execute and deliver consistently

What We Offer

• Technical Authority: You'll be the senior Salesforce voice in the room-your architecture decisions will stick

• Professional Growth: Company-sponsored certifications, access to Salesforce releases and previews, and a career path to take on new challenges across the enterprise as the org matures

• Collaborative Team: A lean, high-caliber team that values technical excellence and will push back when something isn't right

• Meaningful Impact: The solutions you build directly enable how Radwell serves its customers globally

About Radwell International

Radwell International is a global leader in the repair, sale, and distribution of industrial automation and electromechanical equipment, serving thousands of customers across North America, Europe, and Asia. Our Salesforce platform is a strategic investment in how we serve those customers-and we're building it with the discipline and technical rigor it deserves.

Ready to build something exceptional? If you're passionate about Salesforce, love solving complex problems, and want to see your work make a real difference, we want to hear from you. Apply today and let's talk about how you'll shape our Salesforce future.

Please note:

• Initial performance review conducted at approximately 90 days

• Annual performance reviews incorporate monthly assessments, attendance, job knowledge, and overall contribution

Do you have experience in Salesforce Cloud?, Do you have a Bachelor's degree?, * Solution Design: Substantial, demonstrable experience taking business requests directly and creating a detailed technical design including understanding current state, reverting questions and clarifying ambiguity with stakeholders to understand business needs and value, developing future state documentation considering platform capabilities and best practices, and breaking down work into executable development tasks.

• Apex and LWC Development: 5+ years writing production Apex code and building modern UI components with LWC, including: Apex triggers, Flows, Javascript, CSS, and performance optimization

• Integration Patterns: Proven experience architecting integrations from scratch including data modeling, REST API implementation, executing platform events, and data integrations with external data lakes; strong understanding of enterprise integration patterns

• Data Modeling: Demonstrated experience designing complex data models, including multi-object relationships and data sharing models. Strong command of SOQL and SOSL for efficient data retrieval and manipulation

• Low Code / No Code solutions: Demonstrable experience utilizing low code / no code tools to deliver business value, including implementation of pre-built marketplace apps

• Call Center Platforms: Experience integrating Salesforce with CTI using omnichannel platforms (ex: Genesys, NICE, or equivalent)

• Platform Governance: Deep understanding of governor limits, best practices, and secure coding patterns

• DevOps: Prior experience creating CI/CD in Salesforce-Flosum, Copado, SFDX, or equivalent-including branching, deployment strategy, and environment management

Your Business Analysis Skills

• Requirements Elicitation: Experience running discovery sessions, asking the right questions, and surfacing what stakeholders actually need-not just what they asked for

• User Story Authoring: Experience writing user stories and acceptance criteria in Given/When/Then format

• Backlog Management: 2+ years experience decomposing business requirements into developer tasks and estimating effort in sprint planning

• Technical Writing: Seasoned at producing business process and technical documentation, including user stories, process and data flows, architecture diagrams, and data models, that are clear, current, and used by the team

• End User Facilitation: Comfortable running working sessions with business users and driving stakeholder sign-off

• Communication: Translates technical decisions for non-technical stakeholders and vice versa without losing precision

• Ownership Mentality: You architect it, you build it, you support it, and you improve it, * Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)

• 7+ years of Salesforce experience with demonstrated ownership of full-cycle implementations, including Sales and Service Clouds; Manufacturing Cloud and Marketing Cloud experience strongly preferred

• Salesforce Platform Developer II certification required

• Salesforce Application Architect or System Architect certification strongly preferred

• Call Center CTI platform experience, such as Genesys, Nice, Amazon Connect, or Cisco; Experience integrating with Salesforce through Omnichannel - strongly preferred, * Experience with Epicor Prophet 21 or similar ERP integrations

• Experience in Industrial, Distribution, or Manufacturing companies

• Experience at a company with complex B2B sales and service operations

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance, This is an exempt position, which requires a work schedule that will achieve the results and objectives identified by the company. Generally, the schedule for this position will be 8:00am-5:00pm, Monday through Friday, with one hour for lunch. Nights and weekends may be worked at the Development Team Manager's discretion based on current project and implementation needs, deadlines, and workload. Employee is expected to come to work on time and adhere to accepted time-off policies., The recruiting base salary range for this FULL TIME position is $165,000-205,000/year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. Additionally, this role is bonus-eligible, with a target bonus percentage that provides an opportunity to earn even more based on company performance.

Join Radwell International as we build on our Salesforce foundation-a transformative initiative that will modernize how we serve customers across our operations. We've successfully implemented our initial phase and are now focused on launching the next critical milestones of our journey while developing a holistic enterprise roadmap. You'll join a newly formed global Salesforce team that's building our foundation from the ground up-establishing best practices, expanding capabilities, and scaling our footprint across the US, EU, Asia, and beyond. You'll collaborate closely with Business Analysts, Architects, Developers, Admins, Integrations, and stakeholders across Sales, Marketing, Operations, and Digital to shape how Salesforce supports the business. As a Salesforce Architect, you'll translate complex business challenges into elegant solutions that power how we serve thousands of customers globally. This is not a maintenance role-it's a chance to have meaningful autonomy within a collaborative, technically minded group that's building something new together. You'll design and write code that enables millions in revenue, build automations that save thousands of hours, design integrations that connect critical systems, and make decisions that shape our technology foundation for years to come. Critically, this is not a role that tosses requirements over a wall to a development team. You'll engage directly with end users and business stakeholders to understand how they work, translate that understanding into crisp requirements and user stories, and then build the solutions yourself. If you've ever wished you could skip the telephone game between business and engineering-this is that role. If you're passionate about technology enablement, love leading architectural decisions and platform strategy, and enjoy solving complex problems with measurable business impact, we want to hear from you.