Summer Student Help Desk Agent - Bilingual (Spanish/English)

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities, duties, and skills that may be required.

Do you have experience in Help desk systems?, Do you have a High school diploma or GED?, Education/Certification:

• High School diploma SPECIAL KNOWLEDGE/SKILLS:

• Fluent in speaking Spanish and English EXPERIENCE:

• Minimum of 1-year experience troubleshooting electronic devices in an enterprise environment preferred

• Understanding of enterprise-level applications, especially help desk software

• Ability to translate help desk calls between Spanish and English MAJOR RESPONSIBILITIES AND DUTIES:

• Handle telephone calls in a polite and informative manner

• Knowledge of all major operating systems

• Demonstrates analytical, troubleshooting, and organizational skills

• Familiar with common enterprise and end-user software including, help desk software, Skyward, Microsoft Office, Email, Google suite, and internet browsers

• Familiar with Chromebooks, iPads, and Hotspots

• Excellent organizational, communication, and interpersonal skills, + Ability to work effectively in a high-pressure environment

• Strong ability to multitask

• Occasional prolonged and irregular hours

• Communicate effectively in both oral and written form Physical demands/environmental factors:

• Sitting continuously

• Repetitive hand, arm or finger motions

• Reading close-up work such as typed or handwritten material

4.14.1 out of 5 stars Mesquite, TX 75150 $16 an hour - Part-time