Tech Bar Technician - IT

Do you have experience in Productivity software support?, Tech Bar - Walk in Support We are seeking a proac ve and customer-focused IT Support Technician to join our onsite Tech Bar team. This role will provide face-to-face technical assistance to end users, ensuring a high standard of service and effec ve resolu on of technical issues. You will act as the first point of contact for walk-in and floor-walking support, maintaining a strong focus on customer experience. Key Responsibili es Deliver high-quality, face-to-face technical support to end users via the Tech Bar and floor walking. Maintain a customer-first approach, ensuring users are informed throughout the support process. Collaborate with IT support teams to escalate and resolve issues efficiently. Troubleshoot and resolve hardware, so ware, and connec vity issues for Windows 10, Windows 11desktops, laptops, and mobile devices. Support Microso Office 365 applica ons, including Outlook, Teams, One Drive, and cloud storage pla orms (e.g., Box). Perform device setup, configura on, and deployment for both Windows and Apple Mac/iOS environments. U lize tools such as Ac ve Directory, Group Policy Objects, SCCM/SMS, and remote-control technologies to manage and support devices. Assist with an virus soware management in an enterprise environment. Maintain accurate asset inventory records and support asset management processes. Use Service Now for cket logging, tracking, and resolu on (desirable). Essen al Skills & Experience Proven experience providing in-person technical support in a customer-focused environment. Excellent communica on skills, with the ability to explain technical issues in simple terms. Strong knowledge of Microso Windows environments within an enterprise domain se ng. Hands-on experience with Ac ve Directory, SCCM/SMS, Group Policy, and remote-control methods. Proficiency in suppor ng Windows 10, Microso Office 365, and Desktop/laptop hardware. Experience suppor ng Microso Office applica ons, especially Outlook and Teams. Familiarity with cloud-based storage solu ons such as One Drive and Box. Awareness of an virus so ware management in enterprise environments. Understanding of asset management processes and procedures. Desirable Skills Experience suppor ng Apple Mac OS and iOS devices. Mobile device setup and deployment experience. Knowledge and experience of Service Now ITSM pla orm. Working Style Comfortable working in a high-visibility, customer-facing role. Able to balance desk-based support with proac ve floor walking to provide at-desk assistance. Focused on delivering an outstanding customer experience at all mes.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law.

• Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.

• Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance