IT Network Support II

Techno is looking for an IT Network Support II professional to support a large, high-profile infrastructure program across New York and New Jersey. This role will provide hands-on technical support for network operations, end-user systems, connectivity issues, and IT infrastructure within a fast-paced project environment supporting multidisciplinary teams.

The ideal candidate is a strong problem solver with experience supporting enterprise-level network environments, troubleshooting technical issues, and maintaining reliable day-to-day IT operations across multiple office and project locations., * Provide day-to-day technical support for network infrastructure, workstations, laptops, printers, mobile devices, and related hardware/software systems.

• Troubleshoot network connectivity issues including VPN access, wireless networks, switches, routers, and remote access environments.
• Support user account administration, permissions management, password resets, and system access requests.
• Coordinate installation, configuration, maintenance, and upgrades of network and IT equipment across office and field locations.
• Monitor network performance and assist in identifying, diagnosing, and resolving system or connectivity issues.
• Support onboarding and offboarding activities including workstation setup, software installation, and equipment deployment.
• Maintain accurate IT inventory records, asset tracking, and technical documentation.
• Collaborate with internal teams, vendors, and external IT providers to resolve escalated technical issues.
• Assist with cybersecurity best practices, software updates, system patching, and data protection procedures.
• Support conference room technology, video conferencing platforms, and hybrid meeting environments.
• Participate in after-hours or emergency support activities when required for critical operations.

Do you have experience in Wireless networking?, Do you have a Associate's degree?, * Associate's or Bachelor's degree in Information Technology, Computer Science, Network Administration, or related field preferred.

• 3+ years of IT support or network support experience within enterprise or project-based environments.
• Experience supporting multi-site office operations and network infrastructure preferred.
• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, firewalls, switches, and wireless systems.
• Familiarity with Microsoft 365, Active Directory, Windows operating systems, and common IT service management tools.
• Experience with ticketing systems and troubleshooting workflows in fast-paced support environments.
• Strong communication and customer service skills with the ability to support both technical and non-technical users.
• Ability to prioritize multiple support requests while maintaining strong attention to detail.
• Certifications such as CompTIA Network+, Security+, Microsoft, or Cisco certifications are a plus.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, We offer not only a competitive salary but also a robust benefits package including enrollment in our 401(k)-retirement savings plan, comprehensive dental, health, and vision insurance coverage, as well as life insurance. Furthermore, employees are eligible for paid time off and the opportunity to earn bonus incentives.

Techno ensures that all applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Furthermore, we believe in each person's potential, and we are committed to developing an environment where everyone can thrive. We'll actively support you in realizing your full potential and achieving your goals.

The expected salary range for this role in the New York City Metropolitan Area is $40 - $60 per hour. The total compensation, including salary and bonuses, is determined by various factors such as experience, skill level, location, and qualifications, which are evaluated during the interview process

Techno Consult, Inc. (Techno) is a rapidly expanding engineering and construction management firm redefining the future of infrastructure across the Northeast and Mid-Atlantic. With decades of experience delivering high-impact projects in water/wastewater, transportation, and public works, we partner with major agencies like NYCDDC, NYCDEP, and the Port Authority of NY & NJ to bring complex initiatives to life. As we expand into new markets and partnerships, Techno is positioned to lead the next generation of infrastructure development. Backed by deep technical expertise, a commitment to Total Quality Management, and a growing footprint that now includes offices in New York City, Princeton, Massachusetts, D.C., and Baltimore, we remain focused on delivering excellence, building lasting partnerships, and shaping resilient communities., Join us as we redefine excellence in engineering and construction management, shaping tomorrow's infrastructure landscape with innovation and precision. As a trusted leader in engineering and construction management, we take immense pride in our role as a driving force within the industry. At Techno, we're not just building projects; we are the visionaries of tomorrow's infrastructure. Join our team and be a part of the transformative journey towards sustainable, resilient, and efficient infrastructure solutions.