Salesforce Administrator

The Salesforce Administrator is responsible for owning the administration, configuration, and optimization of GPRS' Salesforce platform, including embedded DealHub CPQ functionality. This role will partner with sales, marketing, operations, and service teams to deliver scalable solutions that support a growing service based business. During the first year, this position will also support Salesforce implementation activities, including configuration validation, testing, documentation, user readiness, go live support, and post go live stabilization.

Job Goals:

• Support the successful implementation and stabilization of Salesforce, Service Cloud, Marketing Cloud Account Engagement, and embedded DealHub CPQ functionality during the first year

• Administer and optimize Salesforce to improve process efficiency, platform governance, data quality, reporting visibility, and user adoption

• Partner with sales, marketing, operations, and service teams to deliver scalable Salesforce solutions that support lead management, quoting, customer intake, service workflows, and operational handoffs, * Support first year Salesforce implementation activities, including testing, documentation, training support, go-live readiness, and post go live stabilization Collaborate with internal teams, vendors, consultants, and developers on integrations, custom development, and platform enhancements

• Administer, configure, and maintain Salesforce Sales Cloud and Service Cloud functionality, including leads, accounts, contacts, opportunities, cases, activities, queues, assignments, and service workflows

• Administer and support embedded DealHub CPQ functionality, including quoting workflows, product and pricing rules, approval processes, quote templates, and Salesforce integration points

• Support Marketing Cloud Account Engagement, campaigns, lead routing, lead source tracking, marketing attribution, and marketing to sales handoffs

• Partner with internal stakeholders to gather requirements and deliver scalable Salesforce solutions that improve efficiency, visibility, and user adoption

• Manage Salesforce users, roles, profiles, permission sets, sharing rules, page layouts, record types, fields, objects, and validation rules

• Build and maintain Salesforce automation using Flow, assignment rules, approval processes, and other declarative tools

• Design and maintain reports and dashboards for pipeline visibility, marketing performance, customer activity, service operations, and executive reporting

• Support service based workflows across intake, quoting, scheduling, work order visibility, and customer follow up

• Monitor and improve data quality through duplicate management, validation rules, data cleanup, imports, naming standards, and governance processes

• Provide Salesforce support, troubleshooting, training, and documentation for end users and business stakeholders

• Support Salesforce releases, sandbox testing, deployment planning, change management, and post release validation

• Collaborate with internal teams, vendors, consultants, and developers on integrations, custom development, and platform enhancements

• Maintain current knowledge of Salesforce functionality and proactively recommend improvements to platform design, automation, reporting, and user experience

This is full-time remote role with preference given to candidates who are located in Dallas, TX, Orlando, FL or near our Corporate HQ in Maumee, OH.

Do you have a valid Certified Salesforce Administrator certification?, Do you have experience in User training (technical support)?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related discipline, or equivalent practical experience

• 5+ years of hands on Salesforce administration experience and Salesforce Administrator Certification, or the ability to obtain certification within 6 months
• Experience configuring Salesforce security, automation, custom objects, reports, dashboards, and data quality controls
• Experience supporting Sales Cloud, Service Cloud, Account Engagement, and service based business processes
• Experience supporting CPQ platforms, quote to cash tools, or sales quoting workflows
• Proven ability to translate business requirements into scalable Salesforce configuration, automation, and reporting solutions
• Strong troubleshooting and communication skills, with the ability to support both technical and non technical stakeholders

Preferred Qualifications:

• Salesforce Platform App Builder and/or Marketing Cloud Account Engagement Specialist Certification
• Experience supporting large Salesforce environments with 250+ users across multiple departments or business functions
• Experience administering DealHub CPQ or embedded CPQ functionality within Salesforce
• Advanced experience with Salesforce Service Cloud capabilities such as Knowledge, Omni-Channel, entitlement management, service reporting, or complex case routing

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Disability insurance
• Paid holidays, We offer full medical, dental, and vision insurance with day-one coverage, 401k with company matching beginning on day one, Life, Short-Term, and Long-Term Disability at no cost to our employees, paid holidays, paid time off, leadership development training programs and additional benefits to support our strong commitment to the development of each team member.

GPRS is the nation's largest company dedicated to Intelligently Visualizing the Built World®. Since 2001, we've grown from a single GPR unit into a $200M industry leader helping teams across the U.S. plan, build, and manage safer, smarter projects. We deliver critical insight through utility mapping, GPR and concrete scanning, 3D modeling, reality capture, and digital facility records, giving our clients confidence from design through construction and beyond. Our Purpose: To provide possibility for our team members and customers by intelligently visualizing the built world. GPRS Core Values: * Integrity * Teamwork * Mutual Respect * Growth Mindedness * Safety