Data Center Technician

Do you have experience in Ticketing system technical support?, If you have a good working knowledge of networking hardware, are familiar with rackmount servers and the hosting industry, we invite you to join our team.

We are accepting full-time and part-time applicants.

General Requirements:

• Hardware troubleshooting skills with comfort working in a data center environment

• Ability to set up and maintain enterprise grade hardware from various manufacturers (Dell, Supermicro, HP, etc)

• Ability to install (and remove) racks, shelving, power strips, rails, and cabling within a datacenter

• Ability to perform operating system installs with different versions of Windows and Linux

• Manage and reply to customer support requests via support ticket, live chat, and/or phone. Knowledge of WHMCS a plus!

• Maintain accurate records of data center equipment and services performed

• Have reasonable flexibility to work different shifts on occasion which sometimes may include nights, weekends, and holidays

• Microsoft and/or Cisco certification/training is a plus; Experience with Cisco switches is also a plus

Pulled from the full job description

• 401(k)
• Paid time off
• Opportunities for advancement, * 401(k)
• Opportunities for advancement
• Paid time off

Tier.Net, a recognized leader in the hosting industry, is seeking qualified technicians to perform server and network maintenance and repair services, and to provide quality customer support at our data center location in Ashburn, Virginia. US-owned with offices headquartered in New York, Texas, and Florida, Tier.Net operates in data centers strategically located throughout the USA, providing shared, VPS, dedicated, and colocation hosting services.