IT/Telecom Support Representative

We are seeking a dynamic and proactive IT/Telecom Support Representative to join our technology team. In this role, you will be the frontline for resolving technical issues, supporting software and hardware systems, and ensuring seamless communication across our organization's IT infrastructure. Your expertise will help maintain optimal system performance, enhance user experience, and support our company's digital operations. This paid position offers an exciting opportunity to develop your skills in a fast-paced, technology-driven environment while making a tangible impact on daily business functions., * Provide technical support to end-users for hardware, software, and network-related issues across various operating systems including Windows, macOS, and Linux.

• Troubleshoot software problems related to Microsoft Office applications, enterprise tools like ServiceNow, Jira, and SCCM.
• Manage computer hardware components such as desktops, laptops, mobile devices, and peripherals to ensure they operate efficiently.
• Assist with network administration tasks including configuring and maintaining LAN (Local Area Network), WAN (Wide Area Network), DNS (Domain Name System), TCP/IP protocols, VPNs (Virtual Private Networks), firewalls, and Meraki devices.
• Support IT infrastructure by managing Active Directory accounts, GPO (Group Policy Objects), Windows Server environments, Linux servers, and network security measures.
• Use help desk tools like BMC Remedy and ServiceNow to log incidents, track resolutions, and communicate effectively with users.
• Conduct analysis of system logs and network performance metrics to identify issues proactively and recommend improvements for network stability and security.

Do you have experience in Desktop (troubleshooting support)?, * Proven experience in providing IT support with a strong understanding of computer management, hardware troubleshooting, and software installation.

• Familiarity with operating systems including Windows (Windows Server), macOS, and Linux.
• Knowledge of computer networking concepts such as TCP/IP, DNS, LAN/WAN configurations, VPNs, firewalls, and network security protocols like Active Directory.
• Hands-on experience with remote support tools such as SCCM, GPO management, ServiceNow or Jira ticketing systems.
• Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
• Ability to analyze system issues quickly and implement effective solutions efficiently.
• Certification in relevant areas such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) is preferred but not required. Join us as an IT/Telecom Support Representative to be a vital part of our technology backbone! Your expertise will empower our team members with reliable systems and innovative solutions while advancing your career in a vibrant tech environment dedicated to excellence.

$20 - $40 an hour - Part-time, Full-time, Contract, Pulled from the full job description

• Health insurance
• Retirement plan
• Paid time off
• Flexible schedule, * Flexible schedule
• Health insurance
• Paid time off
• Retirement plan