Telecom Application Support Specialist

• Provide call center application support to business unit supervisors
• Optimize applications and plan solution upgrades
• Create multi-platform reporting and trend analysis
• Develop system requirements and test solutions
• Monitor systems and respond proactively to alerts
• Create call flow scripts and diagram solutions
• Assist with general user support and troubleshooting

Do you have experience in Visio?, Do you have a Bachelor's degree?, Join a dynamic team in a leading financial institution known for its stability and employee-centric culture. This role offers the chance to work with cutting-edge technology in a collaborative environment. With a focus on growth from within, this position is open due to expanding business needs. Experience a hybrid working environment with a flexible schedule, and become part of a diverse workforce where your contributions matter., * 5+ years in call center application support

• Strong Microsoft Excel and Visio skills
• Understanding of databases
• Familiarity with Microsoft Server and Linux
• Bachelor's degree in Computer Science or related field preferred

Nice to Have Skills & Experience:

• Programming skills with any language
• Understanding of XML/VXML code
• Familiarity with IP networks

3.63.6 out of 5 stars Oklahoma City, OK 73118 $90,000 - $95,000 a year, Pulled from the full job description

• Flexible schedule