Information Technology Consultant / Managed Services Provider

Major Duties: Provide day-to-day onsite IT operational support for RTC staff across Microsoft 365, endpoints, network connectivity, and general user-support functions. Serve as the primary onsite technical support resource for workstation troubleshooting, printer and peripheral support, Microsoft Teams support, conference-room support, user onboarding and offboarding, password resets, account provisioning, and equipment deployment. Coordinate and manage helpdesk tickets through the organization's ticketing platform, ensuring timely response, escalation, communication, and resolution tracking. Support administration of the Microsoft 365 environment, including Outlook, Teams, SharePoint, OneDrive, and user-license coordination. Assist with SharePoint migration support activities, file-access troubleshooting, OneDrive synchronization issues, and user adoption support. Provide operational support for the organization's existing VPN environment during transition activities and troubleshoot connectivity issues affecting remote and hybrid staff. Coordinate endpoint patching, workstation-health follow-up, inventory tracking, and equipment lifecycle activities. Support cybersecurity operational activities including security-awareness coordination, phishing-training participation, endpoint-security follow-up, and implementation of organization security policies and procedures. Maintain regular onsite presence to support staff operations, troubleshoot issues that cannot be effectively resolved remotely, and coordinate with vendors and service providers when required. Assist with WiFi troubleshooting, conference-room technology support, Zoom/Teams meeting support, and operational readiness during onsite meetings and events. Document recurring issues, operational procedures, inventory changes, and technical troubleshooting activities to support long-term operational continuity. Escalate advanced technical, infrastructure, networking, cloud, or cybersecurity issues to senior engineering resources when appropriate while maintaining ownership of operational coordination and communication. Support operational continuity during outages, connectivity disruptions, equipment failures, and other incidents requiring onsite coordination and technical response. Provide professional, responsive, and user-friendly support to agency staff in a hybrid operational environment., * Provide help desk services and maintain a centralized ticketing system accessible to all RTC staff.

• Ensure 24/7 help desk availability, including an on-call function for weekends and outside of standard business hours.
• Deliver remote troubleshooting and resolution of IT issues, as well as on-site support when remote resolution is not feasible.
• Plan and execute the migration of files and systems from our existing on-premises server to Microsoft SharePoint and Azure.
• Administer the Microsoft 365 environment, including rolling out CoPilot AI solutions integrated with Office 365.
• Develop, implement, and maintain a comprehensive cybersecurity program aligned with industry standards.
• Manage endpoint protection systems, deploy routine system security patches, and conduct periodic vulnerability and penetration testing.
• Ensure data backup systems are properly maintained and develop a formal Disaster Recovery Plan (DRP) and Business Continuity Plan (BCP).
• Plan and migrate our current phone system into Microsoft Teams.
• Support network infrastructure management, ensuring secure and functional Wi-Fi and VPN access for hybrid work.
• Provide comprehensive training to RTC staff, including cybersecurity awareness and SharePoint setup.
• Coordinate seamlessly with our third-party vendors for telecommunications, website hosting, and software services.

Do you have experience in Video conferences (communication methods)?, * You must hold certified Microsoft Office 365 and Azure support services qualifications.

• You must have a minimum of 5 years of demonstrated success and experience working with State or local governments.
• You must have the ability to serve the RTC offices in person within 1 hour if needed.
• You must possess excellent verbal and written communication skills to effectively advise RTC Commissioners and staff.
• You must have a clearly defined cybersecurity education platform and proven cybersecurity practices., * Licensed Microsoft service provider and an authorized Office 365 reseller.

4.14.1 out of 5 stars Santa Cruz, CA Hybrid work $85,000 a year - Part-time, Full-time, This position could be filled by an independent contractor, full time or part time salaried individual depending on the unique qualifications of the applicant. Salary or billing rate commensurate with experience. Budget $85k/year.

Athena Consulting Group is seeking a qualified professional firm or consultant to provide comprehensive Information Technology (IT) support, cybersecurity, and infrastructure management. You will play a critical role in supporting a staff of 25-30 professionals who work both on-site and remotely, while helping us transition from on-premises infrastructure to a modern cloud-based environment.