Telecommunications & Network Administrator (Hybrid - Cleveland, OH)

Third Federal Savings & Loan Association is seeking a Telecommunications & Network Administrator with strong technical depth across Avaya, telecom services, unified communications, and enterprise networking, along with a customer-focused mindset. This role is responsible for the reliability, security, and performance of our voice and telecom environment and supporting core network infrastructure, including exposure to Juniper (Junos) environments and modern software-defined networking (SDN) concepts., * Support day-to-day operations for Avaya, telecom, and voice services, as well as network services, ensuring availability, performance, security, and a high-quality end-user experience.

• Coordinate effectively with internal teams and vendors/managed service partners as applicable to support service delivery, issue resolution, and ongoing improvements.
• Oversee administration and health of Avaya and related voice platforms (e.g., Avaya IP Office, ACR/Xima, Voicemail Pro), including backups, log reviews, upgrades, and incident resolution.
• Support telecom services such as carrier coordination, circuit provisioning, SIP trunking, call flow support, and issue resolution across business and call center environments.
• Partner with Call Center leadership to design, implement, and optimize ACD/contact-center workflows and reporting.
• Coordinate with carriers and vendors for circuits, SIP trunking, installations, troubleshooting, and billing reviews.
• Plan and execute telecom and network changes with appropriate testing, rollback planning, and communication; participate in change control processes.
• Meet with stakeholders to assess telecom and connectivity needs, conduct site surveys, and provide recommendations.
• Handle new employee setups, adds/moves/changes for physical equipment and software.
• Provide remote and/or onsite support for relocation of branches and branch systems.
• Provide support for network monitoring, incident response, troubleshooting, and root-cause analysis across routing, switching, wireless, and perimeter connectivity.
• Support lifecycle management for network infrastructure, including standards, upgrades, patching, configuration backups, and documentation.

Do you have experience in Voice over internet protocol (VoIP) configuration?, * Experience supporting enterprise Avaya, telecommunications, and voice services operations in a regulated environment.

• Hands-on experience supporting voice/UC and contact-center environments, including Avaya IP Office and related applications, with responsibility for monitoring, backups, upgrades, and incident resolution.
• Knowledge of carrier services, circuit provisioning, SIP trunking, and telecom billing review processes.
• Strong foundation in TCP/IP, routing and switching concepts, and network troubleshooting methodology.
• Understanding of SDN concepts (e.g., centralized control/management, policy-based networking, segmentation/micro-segmentation) and ability to translate concepts into operational requirements.
• Working knowledge of DNS and DHCP in Microsoft environments.
• Excellent analytical, problem-solving, and multitasking skills with strong written and verbal communication.
• Demonstrated ability to collaborate across teams (Security, Infrastructure, Applications, and Call Center) and with external vendors.
• Ability to travel occasionally and work after hours as needed.

Preferred

• Strong experience with SIP trunking, Avaya, and unified communications in multi-site environments.
• Juniper certifications (e.g., JNCIA/JNCIS) or equivalent network certifications (vendor-agnostic, Network+, etc.) with hands-on experience.
• Experience with SDN/network virtualization and policy platforms (vendor-agnostic), and/or network segmentation strategies.
• Network automation exposure (e.g., scripting, templating, or orchestration tooling) and configuration management best practices.
• Familiarity with ITIL-based incident/problem/change management and operational metrics/SLAs.
• Familiarity with compliance and security best practices for voice and network systems.
• Familiarity monitoring, troubleshooting and configuring enterprise level firewalls.

7007 Broadway Avenue, Cleveland, OH 44105 Hybrid work $80,000 - $100,000 a year, Pulled from the full job description

• Tuition reimbursement
• Health insurance
• 401(k) matching
• Employee discount
• Vision insurance
• Dental insurance, * Competitive compensation packages
• Medical, dental, vision, and more
• 401k match
• 11 Bank Holidays + vacation/sick time
• Stock Ownership Allocation
• Exceptional culture and value system
• Strong work/life balance
• Growth opportunities
• Mortgage Discount Program
• Education Reimbursement Program

Our anticipated pay range for this position is $80,000 - $100,000 annually. At Third Federal, we're committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate's qualifications, experience, and other relevant factors.

Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them. At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a 'Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them - from their professional development to their health and wellness.