Junior IT Analyst
Role details
Job location
Tech stack
Job description
We are seeking a motivated and detail-oriented Junior IT Analyst to join our team. This entry-level role is ideal for someone starting their IT career who is eager to learn and provide hands-on technical support in a professional services environment. You will assist with maintaining systems, troubleshooting issues, and supporting the firm's day-to-day technology needs., * Provide first-line technical support to attorneys and staff for hardware and software issues
- Set up and configure new user accounts, workstations, and mobile devices
- Assist with onboarding and offboarding employees (equipment and system access)
- Troubleshoot basic network, printer, and connectivity issues
- Support common business applications
- Perform routine system updates, patches, and maintenance tasks
- Help maintain IT documentation, asset inventory, and support logs
- Escalate more complex technical issues to senior IT staff or vendors
- Follow firm policies related to data security and confidentiality
Requirements
Do you have experience in Productivity software support?, Do you have a High school diploma or GED?, * Associate's or Bachelor's in Information Technology, Computer Science, or related field (or equivalent training/certification)
- 0-2 years of experience in IT support, help desk, or related role (internships count)
- Basic understanding of Windows operating systems and Microsoft 365
- Familiarity with troubleshooting common hardware and software issues
- Strong willingness to learn and grow in an IT role
- Good communication skills and a customer-service mindset
- Ability to handle sensitive information with discretion
Preferred Skills:
- Exposure to Active Directory or user account management
- Basic understanding of networking concepts (Wi-Fi, VPN, IP basics)
- Interest in cybersecurity or IT support in professional services
- Entry-level certifications (e.g., CompTIA A+ or similar), * High school or equivalent (Preferred), * Customer service: 1 year (Preferred)
Benefits & conditions
Pulled from the full job description
- 401(k)
- Health insurance
- Retirement plan
- 401(k) matching
- Paid time off
- Vision insurance
- Health savings account, * Competitive entry-level salary
- Health, dental, and vision insurance
- Health savings account
- Life insurance
- 401(k) with employer contribution
- Paid time off and holidays
- Employee assistance program
- Retirement plan
Work Environment:
This is an onsite role in a professional office setting. The position involves frequent interaction with attorneys and staff, requiring a responsive and service-oriented approach.
Job Type: Full-time
Pay: $23.00 - $28.00 per hour, * 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance