IT Specialist Engineer

• Resolve tickets from our Partners that our 1st Line Team have been unable to fix at first point of contact.
• Ensure customer faults and incidents are responded to and resolved within SLAs.
• Demonstrate ownership, accountability, and responsibility for complex IT issues that require in-depth analysis. This may require visiting partner on-site from time to time.
• Review and resolve alerts from our various monitoring systems to allow proactive support and security enforcement.
• Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
• Provide support and training to our 1st Line Team when feedback is applicable.
• Provide additions and updates to existing process documentation, ensuring we keep solutions up to date.
• Offer suggestions and feedback to help the overall Service department and business a whole improve.

Do you have experience in VPN?, We are looking for an enthusiastic customer service-focused individual with previous experience of working within an IT and Telecoms Helpdesk role., · Experience with VPN (SonicWall, Fortinet), MFA/Entra ID, EDR (Defender, Huntress), responding to alerts and security incidents.

· Administer Microsoft 365, Exchange Online, Entra ID and Intune, including Conditional Access, licensing, access control and identity troubleshooting.

· Strong troubleshooting across Windows Server, Active Directory, Group Policy, DNS/DHCP, plus Hyper-V and VMware host/VM environments.

· Diagnose LAN/Wi-Fi, DNS and firewalls (SonicWall, DrayTek, Fortinet), VPN connectivity and networked devices across diverse business environments.

· Operate effectively in MSP environments using HaloPSA

· Preferred certifications include MD-102, MS-900, AZ-104 and ITIL Foundation.

Pulled from the full job description

• Employee discount
• Relocation assistance
• Free parking
• Additional leave
• Company pension
• Discounted gym membership
• On-site parking, · Competitive salary of £28,000 - £35,000 (experience depending).

· Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie."

· Day off for your birthday.

· Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays.

· Give back day to support your chosen charity.

· Savings on gym memberships, shopping and other discounts available through Perkbox.

· Variety of social events & team building opportunities are available.

· Opportunities for professional growth and development.

· Collaborative and supportive work environment.

Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.

Pay: £28,000.00-£35,000.00 per year

Benefits:

• Additional leave
• Company pension
• Employee discount
• Free parking
• On-site parking

Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!"