Associate Application Support Analyst

At Cox Automotive, our Product & Technology teams power the digital solutions behind everything we do across the UK and Europe. We're looking for an Associate Application Support Analyst to join our growing Service & Infrastructure function-someone who enjoys solving problems, collaborating with others, and making a real impact on business-critical systems. What you'll be doing As part of our Application Support team, you'll play a key role in keeping our applications running smoothly and our users supported. You'll:

• Monitor and maintain application performance, ensuring systems are reliable and available
• Investigate, troubleshoot, and resolve incidents quickly and effectively
• Collaborate with engineering, infrastructure, and product teams to deliver fast resolutions
• Support upgrades, patches, and deployments with minimal business disruption
• Create and maintain technical documentation and knowledge base articles
• Identify recurring issues and suggest improvements to systems and processes
• Provide high-quality, customer-focused support to internal and external users

We're keen to hear from people who are curious, collaborative, and eager to learn. You'll bring:

• Experience (or strong interest) in application support within an IT environment
• Solid troubleshooting and problem-solving skills
• Some knowledge of SQL Server, T-SQL, APIs, or system integrations
• Understanding of networking basics (DNS, VPN, firewalls)
• Familiarity with tools like ServiceNow, Splunk, or New Relic (or similar)
• Strong communication skills-able to explain technical issues clearly
• A proactive mindset with a genuine enthusiasm to develop your skills, * Takes ownership and prides themselves on delivering great service
• Enjoys solving problems and digging into root causes
• Builds strong relationships and works well in a team
• Is adaptable, positive, and always looking to learn

We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions. Cox Automotive is the world's largest automotive service organisation. We provide dependable solutions that improve performance and profitability throughout the vehicle lifecycle to manufacturers, fleets, and retailers. Our businesses are organised around our customers' core needs across vehicle solutions, mobility, remarketing, funding, and retail.