Microsoft Entra Specialist - M365 Messaging Administrator

We're looking for a Microsoft Entra and M365 Messaging Specialist to join our global Operations team supporting mission-critical collaboration and identity platforms. You'll act as a Subject Matter Expert (SME) across Entra ID, M365, Azure and modern collaboration technologies, ensuring stability, resilience and continuous improvement across a large-scale, complex enterprise environment. You'll work alongside an 8-person team in Radbroke and collaborate with global peers, providing deep technical expertise, operational leadership and hands-on problem solving for some of the bank's most critical services. What You'll Do Advanced Entra ID Administration - Lead identity, federation and integration activities across Entra ID and Entra Connect. M365 Messaging Support - Provide expert-level support for Exchange Online, M365 tenant services and collaboration platforms. Platform Stability & Monitoring - Execute preventative maintenance, tune monitoring thresholds and enhance alerting to ensure issues are identified early. Automation & Efficiency - Identify opportunities to automate support tasks, reduce manual effort and improve operational resilience. Incident & Problem Management - Analyse logs, error messages and user reports to diagnose and resolve complex issues. Risk & Control Management - Identify risks, strengthen controls and contribute to policy and governance improvements. Cross-Functional Collaboration - Partner with engineering, security, architecture and business-aligned teams to support strategic initiatives. On-Call & After-Hours Support - Participate in global on-call rotations and provide after-hours support when required.

Strong Entra ID Expertise - Deep experience with Entra ID, Entra Connect, federation and identity integrations. Azure & M365 Platform Knowledge - Strong understanding of Azure AD/M365 architecture, configuration and operational support. Copilot & AI Tools - Experience with Copilot, Copilot Studio and AI agent capabilities. Messaging & Collaboration Skills - Hands-on experience with Exchange Online and M365 tenant administration. API & Automation - Familiarity with Graph API, scripting or API-driven automation. Backup & Resilience - Knowledge of Entra backup solutions (e.g., Rubrik). Experience working in large, complex, regulated environments with strong stakeholder engagement skills.