Technical Support Specialist (VLD)

This position will be responsible for installing and providing technical support and problem resolution to complex PC based hardware and software related issues; education, training and experience leading to demonstrated competencies in providing software/hardware support to multi-user computer network systems; to evaluate customer requests, identify current system requirements, and provide recommended solutions. Ability to convey complex technical information orally and in writing with tact and courtesy; ability to learn new technologies and adapt to a changing technical environment and workload; to work in a team environment. Ability to bend, climb, lift and move in confined spaces; to retain pertinent information of the job; to provide assistance to end-users with software, hardware and operating systems.

Wiregrass Georgia Technical College seeks to recruit, hire, and retain faculty and staff who display a willingness to support students of underrepresented gender and minority groups, as well as students with disabilities. All employees of the college are required to participate fully in the realization of equity in recruitment, enrollment, retention, graduation, and placement of students enrolled or who seek to become enrolled in programs at the college, with a special emphasis on nontraditional program participants.

Reasonable Accommodations Statement: To perform the duties of this position successfully, the incumbent must have the appropriate work experience, hold the appropriate certification and credentials, and be able to perform each key position duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Please contact humanresources@wiregrass.edu to request accommodations., Pursuant to college policy, a thorough background investigation, including a criminal history records check and employment history reference checks will be performed for all candidates offered employment. Other checks such as Motor Vehicle Records may be conducted for any candidate receiving an offer, as well as internal candidates prior to being promoted or transferred into a position with the college. Other Required Tests: No additional tests are required for this position.

Should a candidate be chosen for a 2nd interview, references which support prior work history and employment experience will be contacted. Please note that some employers charge a processing fee to complete employment verifications. If a former employer requires payment to complete employment verification forms, this fee must be paid by the candidate. For positions requiring official transcripts, the candidate will be responsible for ordering and payment for these transcripts. Wiregrass is responsible for payments for criminal history searches, MVR searches, credit checks, and other items listed in the required tests portion above.

Do you have experience in Ticketing system technical support?, Do you have a Associate's degree?, Associate's Degree and Three (3) years of work related experience-Note: Experience may substitute for the degree on a year-for-year basis., In addition to meeting all other minimum qualifications, the highly desired candidate will possess one or more of the following: Bachelor's Degree from an accredited college in Computer Science or a computer related field and/or additional industry certifications to include one or more of the following: CompTIA A+ and CompTIA Network preferred, professional certification in network, operating systems, and/or relational database software development from a recognized accrediting association or vendor; vocational-technical training institution; or military training in a computer field. Vendor specific certifications including Oracle and Microsoft SQL. All course work and certifications should include a concentration in computer repair and networking related topics. Proficient in the use of Microsoft ® Office Word, Excel, PowerPoint, and Outlook. Knowledge of hardware and repair of equipment such as desktop computers, printers, etc. Proficient in use of help desk ticketing systems, such as Fresh Service.

• Equipment Used: Standard office equipment, Various types of advanced computer equipment., Salary is $47,000/yr. This position is full-time and includes standard State of GA benefits such as leave accrual, options for health & other supplemental benefits, and retirement. This position may qualify the successful candidate for the Public Service Loan Forgiveness Program. This position is funded in whole or in part by State/Local/Tuition funds.