Workstation Technician

Installation, configuration and maintenance of software and hardware for end user computing devices. Provides daily service level support to in-person and remote end users by addressing requests, resolving routine to sometimes difficult technical issues, and serving as an escalation point for the Technical Support Center help desk. Responsible for executing departmental processes related to inventory control, computer system disposition, and accurate issue and time entry within IS ticketing and time-keeping systems.

-Support, configure, install, and troubleshoot employee computer systems, peripherals, printers, mobile devices as well as desktop OS, virtual desktop -environments, management systems, and MDM platforms ensuring all work is documented in the Help Desk tracking system.

-Deliver exceptional customer service and communicate effectively with employees across diverse roles in a fast-paced environment.

-Adapt standard operating system and software configurations to align with evolving hardware requirements; research and evaluate new hardware components, drivers, firmware; and run automated installation processes to support deployment efficiency.

-Conduct routine maintenance and repairs on hardware and operating systems to improve process efficiency while ensuring compliance with overall information systems goals and procedures.

-Manage and maintain physical inventory in an organized, efficient, and cost-effective manner while ensuring a clean and orderly workspace. Record all equipment relocations and reassignments in the hardware inventory system to ensure accurate asset tracking.

-Handle the movement, packaging, and shipping of computers, printers, and related peripherals to users at local sites, regional offices, remote locations, and client facilities.

-Dispose of computers, printers, and peripherals in a timely, efficient, and cost-effective manner, consistent with department practice and firm policy.

-Perform entry-level LAN administration and troubleshooting, including installing patch cables, diagnosing network configuration issues and replacing physical components such as cables and network devices.

-Collaborate with peers and management to develop recommendations for streamlining procedures, standardizing hardware and software configurations, enhancing training and user communication to reduce both the volume and complexity of support incidents.

-Uphold department standards for attendance, coverage, customer service, and the quality and efficiency of issue resolution.

-May be requested to perform other related duties not listed above.

Two-year technical school certification or equivalent.

-At least 2-3 years of experience supporting Windows operating system platforms and endpoints, Active Directory, Entra ID, Intune, Broadcom Ghost Solution Suite, Dell Wyse Management Suite, remote assistance, and remote access (Citrix, RSA, VPN).

-Experience with Microsoft Defender for Endpoint, Windows Defender Firewall, and BitLocker disk encryption.

-Highly committed to delivering exceptional customer service.

-Strong written and oral communications skills.

-Strong problem-solving skills and ability to manage and prioritize tasks.

-Ability to work effectively with all levels of personnel.

-Willing and able to work nights and weekends as needed.

-Physical strength and agility to permit full performance of the position duties, including frequent bending, walking, and lifting up to 75 pounds.

-Ability to work in a high stress environment.

Desired:

-Microsoft 365 Certified: Endpoint Administrator Associate and/or A+ certification.

-Experience with Apple MacBook/macOS.

-Previous experience working in a law firm and supporting legal applications, policies and technologies.

Skills

windows endpoint, active directory, intune, entra id, ghost solution sweet, microsoft defender, bitlocker, microsoft 365, comptia, macos, law firm environment, litigation apps, imanage, netdocs

Additional Skills & Qualifications

• Microsoft 365 Certified: Endpoint Administrator Associate and/or A+ certification.

• Experience with Apple MacBook/macOS.

• Previous experience working in a law firm and supporting legal applications, policies and technologies.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.