Systems Analyst I-Digital Banking

• Support and maintain ECU's Digital Banking platforms, related integrations, and associated digital services.
• Support testing, implementation, maintenance, and documentation for Digital Banking systems and related technology solutions.
• Help manage vendor relationships, invoice processing, and system support documentation as needed.
• Identify and manage risks within the department.
• Coordinate with internal teams and vendors to support digital services, system integrations, operational efficiency, and member experience improvements.
• Analyze systems, workflows, and product capabilities to identify process improvement opportunities and support operational decision-making.
• Assist in developing training materials and educating staff on Digital Banking services and evolving technologies.
• Participate in projects involving Digital Banking platforms, automation, self-service capabilities, and emerging technologies.
• Collaborate with Information Security and other departments to support secure, compliant, and reliable system operations.
• Ensure supported systems and processes align with applicable regulatory, compliance, and risk management standards.
• Support ECU's mission, vision, strategic intent, values, policies, guidelines, management decisions, and Service Excellence expectations.
• Perform other duties as assigned.

DISASTER RECOVERY

• Develop and maintain documentation and plans for disaster recovery and data backup.
• Participate in the planning and execution of disaster recovery test exercises.

INFORMATION SECURITY

• Collaborate with ECU's Information Security team to proactively identify and implement methods to improve security of supported system components.
• Maintain the security and integrity of supported systems per the defined I/T patch management process.
• Adhere to all information security related guidelines.

Do you have experience in Vendor relationship building?, Do you have a Bachelor's degree?, Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do., * Bachelor's degree in Computer Science, Information Technology, or a related field preferred, or equivalent combination of education and work experience.

• Excellent verbal and written communication skills.
• Ability to work effectively in a team environment.
• General understanding of ECU operations.
• Previous experience in technology or application support is preferred.
• Familiarity with automation platforms, digital workflow tools, or AI-assisted technologies is preferred.
• Understanding of data governance, knowledge management, or digital content organization is preferred.
• Ability to learn and adapt to emerging technologies and evolving digital service platforms.
• Knowledge of best practices in information security, disaster recovery, project management, and regulatory compliance is preferred.

Requirements: Systems Analyst I-Digital Banking

Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.