Help Desk Technician

This role supports a service desk queue by taking incoming calls and providing a full range of technical support and system administration services for agency users. The position requires flexibility to move between teams, utilizes remote tools for troubleshooting, and emphasizes strong customer service and accountability in a professional technical environment., * Staff Service Desk queue to take incoming calls.

• Perform a full range of system administration functions to control systems and attain maximum utilization and efficiency.
• Provide full user support for agency's standard application software to meet user/agency needs.
• Utilizing remote tools to provide technical support, troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices.
• Demonstrate flexibility to move between different teams if the need arises.
• Test and evaluate software and hardware products to determine applicability and value to agency operations.
• Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken.
• Contribute to and help maintain a large knowledge base.
• Understand the role of emotional intelligence in a technical service desk environment.

Do you have experience in Email support?, * Minimum 1-year experience in a similar role

• Strong customer service skills
• Understanding of customer relationship best practices
• Demonstrated desire to exercise accountability in a professional manner.
• Demonstrated ability to respond in a timely and effective manner to email and live messaging.

Preferred Skills

• Experience with Active Directory and/or Azure is a plus, * Ability to perform work requiring lifting a minimum of 50 lbs. and/or physical exertion may be required.

Pulled from the full job description

• 401(k)
• Vision insurance
• Dental insurance, * Pay Rate: $28.00 $28.01 / Hour (USD)
• Shift / Schedule: Sundays, Mondays, Tuesdays, Wednesdays, and Saturdays; Thursdays and Fridays off. Schedule is subject to change based on departmental needs.
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time., * Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.