Network Operations Engineer Tier 3 SR
Role details
Job location
Tech stack
Job description
We are looking for a multi-disciplined senior network engineer with experience maintaining and fixing wired, wireless, and mobile broadband solutions in response to network faults, errors, incidents, and problems., * Provides touch labor for all network devices.
- Oversees monitoring of network assets per SLAs.
- Performs break/fix and maintenance activities.
- Deals with more complex network issues, requiring a deeper understanding of the support IT infrastructure. Monitors network dashboards, analyzing problems, troubleshooting escalated incidents, coordinating, and reporting all operational information concerning the enterprise network infrastructure.
- Common tasks include resolving configuration issues and account administration.
- Provides subject matter expertise for LAN, WAN, firewalls, and other network technologies.
- Trains junior NOC technicians via knowledge transfer and creation of knowledge articles. Investigates and diagnoses incidents to restore failed network services as quickly as possible.
- Leads root cause analysis and suggests resolutions for network infrastructure problems. Installs and supports remote access platforms such as VPN, Terminal Services, and Citrix.
- Has a fundamental understanding of network engineering concepts and adapts to emerging technologies as they are introduced to the environment. Knowledge of network protocols such as OSPF, BGP, and EIGRP.
- Experience with Cisco command line interface and configuration.
- Troubleshoots complex problems to closure.
- Hands-on technical position that provides Tier 3 technical expertise.
- Experience working with wireless technologies, VPNs, IPSs, WAN Accelerators, and associated technologies.
- Communicates clearly and succinctly, both written and orally, and presents products and ideas in a business-like manner.
Requirements
Do you have experience in Visio?, Do you have a High school diploma or GED?, * Degree: Technical BA/BS degree;
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Experience: 7 years with bachelor's degree;
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Commensurate: High School diploma or associate degree with a minimum of 10 years performing as a Network Operations
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Support Engineer supporting large, complex networks in a Network Operations Center environment; Specific Skills: Experience with DoD IT security requirements; proficient with MS Office Suite (Word, Excel, PowerPoint, Visio);
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Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments; Certification(s): DoD 8570 IAT II Baseline Certification (CompTIA Security+ CE or CCNA-SEC); CCNP or CCDP or equivalent;
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Clearance: Secret
Benefits & conditions
Pulled from the full job description
- Health insurance
- Paid time off
- Vision insurance
- Dental insurance
- Flexible spending account
- Disability insurance
- Paid holidays, What's in It for You?
- Medical, Dental, and Vision Insurance
- 401(k) Savings Plan
- Paid Time Off (PTO) & 11 Paid Holidays
- Life and Disability Insurance
- Education and Professional Training
- Flexible Spending Accounts (FSA)
- Employee Recognition and Referral Programs
- Employee Assistance & Identity Theft Protection
- Equal Opportunity Statement