Technical Support Specialist

• Provide solutions to clients by identifying problems, researching answers, and guiding clients through corrective steps or remotely diagnosing and rectifying issues on behalf of the client.
• Effectively communicate with clients via e-mail, phone conversations, or onsite visits.
• Participate in development of client training programs.
• Gain superior knowledge of the company's products and apply that knowledge when providing technical support to customers.
• Contribute to the company's product improvement process by identifying problems and recommending design changes.
• Continue increasing job knowledge by participating in educational opportunities and maintaining personal networks.

Do you have experience in Windows?, Do you have a Bachelor's degree?, * Experience providing product technical support to internal and/or external customers; help desk experience is a plus.

• Technical knowledge of personal computers, operating systems (Windows, Android, Mac, and iOS), local area networks including WI-FI connections, and basic system administration.
• Excellent problem-solving skills.
• Strong written and verbal communication skills.
• Desire and ability to provide outstanding customer service in all client interactions.
• Expertise in Microsoft Office, specifically Outlook, Word, PowerPoint, and Excel.
• Bachelor's degree required (or currently pursuing)., * Bachelor's (Preferred)

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance

Full job description

Newline Interactive is a display solutions company that is changing the way organizations communicate and collaborate, as well as improving teaching and learning in the classroom. We do this by combining world-class display offerings with the world's easiest-to-use software and backing our solutions up with the best team in the business. We help our customers Make An Impact!

We have won a pile of awards for our world-class products which can be found here: https://newline-interactive.com/usa/our-awards/

Why Join Newline?

*65% company paid health insurance

*Dental insurance

*Vision insurance

*Life insurance

*Disability insurance

*401k plan with company match

*PTO days

*Sick days

*Paid holidays

*Company paid vacation once a year where you can bring a guest! (Previous trips: Miami, Cancun, Cabo, Puerto Vallarta, Costa Rica), * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance