FIGMA UX/UI Designer

Seeking a degreed Figma UX Designer to help define and refine end-to-end user experiences for customer service representatives using an AI-enabled support tool, including workflows, interaction patterns, screen states, edge cases, and responsive design considerations. The overall experience should be intuitive, efficient, accessible, and aligned to human-centered design principles and established design standards., * Participates in requirement-gathering activities to understand business needs, user goals, product scope, and measures of success

• Translates concepts, requirements, and product direction into user flows, wireframes, prototypes, and high-fidelity designs
• Designs clear, efficient workflows for users operating in complex, information-rich environments
• Documents screen states, interaction behavior, empty/error/loading states, and design rationale to support implementation
• Collaborates closely with product owners, business partners, content strategists, developers, and other designers
• Iterates on designs based on stakeholder feedback, usability considerations, and technical implementation needs
• Works within established design systems and UX standards to maintain consistency and scalability
• Designs responsive experiences and considers usability across relevant screen sizes and system constraints
• Applies accessibility and human-centered design best practices throughout the design process
• Communicates design decisions clearly through design reviews, walkthroughs, and supporting documentation
• Demonstrates the ability to work in an Agile product environment with evolving requirements and delivery timelines

Do you have experience in User flows?, Do you have a Bachelor's degree?, 1) Three (3) to five (5) years of experience in UX or product design, with demonstrated ability to create high-fidelity, production-ready designs for complex digital products. 2) Advance Figma Design skills

o Create polished, high-fidelity screen designs, prototypes, and design documentation in Figma o Apply component-based design, auto layout, responsive behavior, variants, and interaction states o Work efficiently within an established design system and contribute to scalable, reusable patterns as needed

3. Experience designing complex workflows and enterprise or service-support tools:

o Translate business requirements, user needs, and technical constraints into clear, usable workflows o Design for multi-step interactions, dynamic states, edge cases, and decision-support experiences o Collaborate with cross-functional teams to refine designs through build and implementation

Bachelor degree resquired (related field), * Experience designing AI-enabled, assistant, chatbot, or decision-support experiences

• Experience designing internal tools, contact center applications, or customer service representative workflows
• Familiarity with healthcare, health insurance, or other highly regulated digital experiences, * UX or Product design: 3 years (Required)
• advanced Figma : 3 years (Required)
• AI enabled design: 1 year (Required)
• service support tool design: 2 years (Required)

Work Location: Hybrid remote in Detroit, MI 48243

4.04.0 out of 5 stars Detroit, MI 48243 Hybrid work $49 - $53 an hour - Full-time, Contract, Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Life insurance, * 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance