Senior Endpoint Engineer

firstPRO is partnering with a globally integrated organization seeking a Senior Infrastructure & Endpoint Engineer to support U.S. operations while contributing to enterprise infrastructure modernization and operational excellence., The Senior Infrastructure & Endpoint Engineer is responsible for in-person IT support for the Philadelphia office and U.S. regional operations, while also contributing to hybrid infrastructure engineering, endpoint lifecycle management, automation initiatives, and operational reliability improvements. This individual will work closely with global IT Delivery Services leadership, Cloud, and Security teams to ensure a secure, scalable, and resilient environment., Onsite IT Support & U.S. Regional Coverage

• Provide hands-on support for break/fix issues, hardware swaps, imaging, AV/conference room troubleshooting, and office network/Wi-Fi support.
• Own U.S. time-zone execution of incidents, service requests, and changes impacting North America.
• Coordinate escalations and handoffs with global IT teams.
• Partner with HR and Facilities to support onboarding/offboarding, office moves, and local technology planning.
• Manage local IT vendors and track service level performance.

Infrastructure Operations

• Support and enhance a hybrid environment spanning AWS, Microsoft 365, and on-prem/VDC services.
• Administer enterprise services including identity, access management, networking, collaboration platforms, and endpoint connectivity.
• Manage LAN/WAN/Wi-Fi/VPN and firewall environments to ensure secure, reliable connectivity.
• Maintain monitoring and alerting systems to ensure uptime and rapid issue detection.
• Execute infrastructure upgrades, migrations, and lifecycle initiatives.

Endpoint Engineering

• Manage endpoint deployment and configuration using Microsoft Intune/Endpoint Manager, including Autopilot, compliance policies, patching, and configuration baselines.
• Support macOS management through JAMF (or equivalent) as needed.
• Partner with Security on encryption, EDR, vulnerability remediation, and compliance reporting.
• Oversee asset lifecycle management including procurement coordination, inventory accuracy, and secure disposal.

ITSM & Continuous Improvement

• Operate within incident, change, request, and problem management processes.
• Lead post-incident reviews and implement corrective/preventative actions.
• Develop and maintain runbooks, SOPs, and documentation to reduce MTTR and improve operational maturity.

Automation & Modernization

• Build automation to improve provisioning, reporting, and operational workflows.
• Contribute to infrastructure-as-code practices (e.g., Terraform).
• Support Zero Trust initiatives and modernization of identity and access controls.

Security & Compliance

• Support operational controls aligned with SOC 2 and ISO 27001 standards.
• Assist with audit preparation, compliance evidence, and vulnerability tracking.

Do you have experience in Wireless networking?, This role combines hands-on site support with enterprise infrastructure engineering across a hybrid environment. The ideal candidate will bring strong Microsoft expertise, networking depth, endpoint management experience, and a process-driven approach aligned with SOC 2 and ISO 27001 standards., * 7+ years of experience in infrastructure engineering, systems administration, endpoint engineering, or enterprise IT operations.

• Strong hands-on experience with Windows, Microsoft 365, and Microsoft Entra ID (Azure AD).
• Proven experience managing endpoints at scale with Microsoft Intune/Endpoint Manager.
• Solid networking knowledge (LAN/WAN/Wi-Fi, VPN, firewalls, DNS, DHCP).
• Experience working within structured ITSM processes.
• Strong troubleshooting, documentation, and cross-functional communication skills.

Preferred

• Experience managing macOS devices via JAMF.
• Experience with AWS and hybrid connectivity models.
• Experience supporting on-prem/VDC environments.
• Familiarity with Zero Trust, Conditional Access, and modern security controls.
• Experience with monitoring tools such as Datadog, Grafana, Splunk, or New Relic.
• Relevant certifications (Microsoft, AWS, Security+, Network+).

3.73.7 out of 5 stars Malvern, PA 19355 Hybrid work $100,000 - $110,000 a year - Full-time, Pulled from the full job description

• 401(k)
• Dental insurance, * High-impact engineering role within a globally integrated IT organization.
• Ownership of U.S. site support and regional infrastructure execution.
• Exposure to compliance-driven operations (SOC 2 / ISO 27001).
• Opportunity to drive automation, modernization, and measurable operational improvement

Pay: $100,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance