IT Support Specialist - Super Yacht Technology
Role details
Job location
Tech stack
Job description
Step beyond the traditional helpdesk role and into a world where technology meets luxury.
We're looking for a skilled IT Support Specialist to provide technical support for high-end super yachts-ensuring seamless connectivity, performance, and reliability in some of the most unique and demanding environments.
If you enjoy troubleshooting complex systems and want your work to have real-world impact beyond the office, this role offers a rare opportunity.
What You'll Do
Provide remote and/or on-site technical support for onboard yacht systems
Troubleshoot networking, satellite communications, AV/IT systems, and user devices
Support crew and guests with responsive, high-quality service
Manage and resolve helpdesk tickets with urgency and precision
Assist with system setups, upgrades, and maintenance
Requirements
Do you have experience in Customer communication?, Experience in IT helpdesk or technical support roles
Strong knowledge of networking, Windows environments, and Office 365
Ability to diagnose and resolve issues independently
Clear communication skills with a customer-first mindset
Adaptability in fast-paced, high-expectation environments
(Bonus if you have experience with maritime tech, satellite systems, or luxury service environments.)
Benefits & conditions
Pulled from the full job description
- 401(k)
- Health insurance
- Paid time off
- Dental insurance
- Cell phone reimbursement
- Internet reimbursement
- Paid holidays, 20 Days PTO: Enjoy ample time off for relaxation and rejuvenation.
Health Insurance at $80/month for Employee-Only: Affordable coverage for employees.
100% Company Covered Dental Insurance: Comprehensive dental coverage at no extra cost.
401(k) Plan: Secure your future with our retirement savings option.
Cell Phone & Internet Reimbursement: Stay connected without the added expense.
8 Paid Holidays