Remote Desktop Support Specialist

Desktop Support Specialist will provide excellent end-user experience, which includes resolving potential or actual technical issues. The specialist is responsible for providing a variety of configuring, installing, and supporting end-user computing solutions (i.e. hardware, software, printers, computer carts, and phones.), * Provide assistance to internal computer users

• Answer questions and resolve computer problems in person, via the telephone, or by email

• Image workstations and deliver and provide set up for users

• Install, upgrade and troubleshoot servers, PC's and software

• Provide excellent end user experience

• Resolve potential or actual technical issues

• Troubleshoot different software packages, hardware devices, and other peripherals

• Manage active directory

• Review, analyze and recommend new technologies, upgrades to existing technology and enhancements to service on an ongoing basis

• Assist in maintaining an inventory of hardware and software

• Provide expert and creative solutions to user problems on laptops and desktop systems, to ensure user satisfaction and productivity

• Diagnose and repair hardware problems. Adjust, repair, and replace malfunctioning equipment as directed, including cloning and rebuilding pc's

Customer Service, servicenow, ticketing system, help desk, help desk support, windows, troubleshooting, service desk, call center, * Minimum of 2-3 years of experience in desktop support or related field.

• Excellent presentation skills with the ability to communicate technical concepts to non-technical end-users.

• Knowledge of ServiceNow or similar IT service management tools.

• Strong problem-solving skills and the ability to work independently or in a team environment.

• Experience with Microsoft Windows and Office applications.

• Excellent interpersonal and communication skills.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.