IT Support Coordinator

CESNA, INC.
Fort Lee, United States of America
11 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English, Korean
Experience level
Junior
Compensation
$ 100K

Job location

Fort Lee, United States of America

Tech stack

JavaScript
Microsoft Windows
Artificial Intelligence
Apple Mac Systems
Data Integrity
Software Debugging
Excel Formulas
Virtual Private Networks (VPN)
Python
Network Troubleshooting
PostgreSQL
MySQL
Networking Basics
Next.js
TypeScript
Wide Area Networks
Scripting (Bash/Python/Go/Ruby)
Google Data Studio
React
Prompt Engineering
Firewalls (Computer Science)
Script Language
Information Technology
Gsuite
GPT

Job description

  • We are seeking an IT Support Coordinator to assist in maintaining and troubleshooting the company's
  • technical systems, supporting the smooth functioning of IT-related hardware, software, and network
  • systems. The ideal candidate will support day-to-day operations across ERP systems, Google Workspace
  • platforms, internal servers, automated reporting tools, and other company-critical technologies, while
  • actively leveraging AI-assisted tools to improve operational efficiency., * Provide first-line IT support for hardware, software, and network issues (laptops, desktops,
  • printers, peripherals); resolve tickets within SLA guidelines.
  • Maintain and update troubleshooting documentation for common issues.
  • Perform routine system maintenance, security updates, and assist with backup/recovery
  • procedures.
  • Administer and troubleshoot the Google Workspace ecosystem (Gmail, Drive, Sheets, Groups,
  • etc.).
  • Develop and maintain automated Google Sheets tools using Apps Script; ensure data integrity
  • and optimize complex formulas, queries, and scripts.
  • Support business intelligence dashboards (Google Data Studio) and generate periodic & ad-hoc
  • reports.
  • Maintain the company website domain, hosting server, and routine updates.
  • Track and manage the inventory of IT equipment, including upgrades and replacements.
  • Leverage AI assistants (e.g., Claude, ChatGPT, Gemini) and AI coding-assistant CLIs (e.g., Claude
  • Code, Codex, Gemini CLI) to accelerate troubleshooting, documentation, scripting, and Apps
  • Script development.
  • Collaborate with the Innovation & Technology Optimization team to streamline support
  • workflows and identify opportunities for AI-driven automation.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent
  • experience).
  • 0?1+ year of experience in IT support or a similar role.
  • Working knowledge of Google Workspace administration and basic networking concepts
  • (LAN/WAN, VPN, firewalls).
  • Proficiency in troubleshooting hardware and software issues across Windows and macOS.
  • Hands-on experience with Google Apps Script or a similar scripting language (JavaScript,
  • Python).
  • Familiarity with using AI assistants such as Claude or ChatGPT for daily work (drafting
  • documentation, debugging, scripting help).
  • Familiarity with AI coding-assistant CLI tools such as Claude Code, Codex, or Gemini CLI.
  • Basic understanding of prompt engineering and structured prompt design.
  • Strong communication, problem-solving skills, and attention to detail.
  • Bilingual proficiency in English and Korean languages.
  • Exposure to GCP (Google Cloud Platform) and basic database concepts (MySQL, PostgreSQL).
  • Experience building dashboards in Google Data Studio or similar BI tools.
  • Hands-on experience automating support tasks or workflows with AI tools.
  • Exposure to TypeScript, React, or Next.js.
  • Familiarity with Python for scripting or data tasks.
  • Interest in logistics, supply chain, or manufacturing environments.
  • Relevant certifications (CompTIA A+, Google IT Support, etc.).

Benefits & conditions

  • Medical, Dental & Vision Insurance
  • Paid Vacation, Sick Days, and Holidays
  • Performance Bonuses
  • Educational Training Reimbursements
  • Employee Referral Incentives
  • Daily Lunch Fringe Allowance
  • Team Lunches & Dinners
  • Fitness Membership Reimbursements
  • Employee Birthday Gifts
  • Recognition & Service Year Awards

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