Client Technologies Technician - Intermediate

The Client Technologies Technician will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows: " Configure and install software for IT user desktops and laptops; " Installation and support for mobile devices, including laptops, Chromebooks, etc.; " Installation and support for Department and vendor network equipment, including switches, Wireless Access Points (WAP), etc.; " Network cabling installations and terminations; " Perform Personal Computer (PC) imaging, configuration, and installations (for both Department staff and inmate PCs); " Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware; " Maintain desktop software and hardware; " Hardware and software troubleshooting (for both Department staff and inmate PCs); " Support mobile workforce; " Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems; " Troubleshoot problems using scripts and checklists as guides; " Escalate to Tier 3 support when necessary; " Document problems and resolutions; " Perform end-user training, when applicable; " Provide quality customer service; " Participate in the testing and evaluation of new desktop packages; " Implement prototypes; " Provide support for printers and peripherals; and " Support inmate education labs, including server and PC imaging, server and PC-based software installations and troubleshooting, group policy implementation, physical security audits, and inventories.

Do you have a valid Driver's License license?, Do you have experience in Technical customer support for office equipment?, Do you have a High school diploma or GED?, A high school diploma, its equivalent, or two (2) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable. The Department requires the following experience, skills, and knowledge for this position: " A minimum of two (2) years of experience in the provision of Tier 2 Customer Support for desktop computers, printers, scanners, etc.; " Experience installing, troubleshooting, and supporting desktop applications and operating systems, including Windows Operating System (OS), Office, Outlook, and Internet Explorer; " Experience installing and troubleshooting computer hardware and software, including PCs, printers, and peripherals in both a network and standalone environment; and " Possess a valid Driver's License.

Preferred Qualifications The Department prefers the Candidate to have the following experience, skills, and/or knowledge for this position: " Experience with installing and troubleshooting 3270 emulation software; " Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals; " Experience using imaging software for deploying desktop PCs; " Experience providing Voice Over Internet Protocol (VoIP) phone support; " Experience providing Virtual Private Network (VPN) client support; " Experience working for a criminal justice agency; " Knowledge of IT standards in a criminal justice environment; " Experience supporting end users in a criminal justice environment; and " Ability to work independently and communicate effectively.