Senior Service Center Repair Manager - Rice Creek,...

The Senior Manager, Service Center, leads multiple US Service Centers (in house repair operations) across multiple sites, with accountability for overall performance, leadership alignment, and operational excellence. This role leads a team of managers and supervisors, setting and executing strategy, defining expectations, and driving accountability, and ensuring operational discipline across several locations. The Senior Manager is expected to understand the operational details and engage directly when needed, balancing day to day execution with longer term operational and organizational improvements and goal attainment. This role requires strong leadership while balancing near term business needs with long term capability and organizational effectiveness.

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We're working a minimum of 5 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.

Responsibilities may include the following and other duties may be assigned.

Operational & Service Excellence

• Provides leadership across multiple Service Centers locations throughout the US

• Sets expectations for how service centers:

• Execute repair, calibration, preventative maintenance, and engineering change upgrades

• Plan capacity, manage demand variability, and respond to critical or time-sensitive situations

• Implement service infrastructure for new product introductions and ensure service readiness at launch

• Find, develop and measure cost savings initiatives to drive continuous improvement and service center leverage

• Implementation and accountability for Medtronic Performance Systems initiatives and deliverables (Lean Sigma / Tier Management)

• Lead through leaders. Manages a group of managers and supervisors overseeing teams that:

• Manage workflow prioritization, capacity planning, and scheduling, including response to critical or time-sensitive situations

• Define and implement service center changes to account for volume changes, headcount changes and overall service

• e center growth

• Establishes clear operating rhythms and performance expectations across service centers

• Drives continuous improvement in quality, cycle time, cost, and service performance

• Owns the reduction of chronic issues and recurring escalations by strengthening processes, controls, and decision-making at the management level

• Harmonize service center procedures and processes to align with global strategy and identified efficiencies

• Participate in defining future roadmap for service centers across Americas Service and Repair region.

People Leadership & Talent Development

• Leads and develops direct reports, ensuring consistent leadership standards across locations

• Holds leaders accountable for:

• Operational performance

• Talent development

• Problem-solving maturity

• Creates leadership bench strength and succession strategy for service operations

• Drives cultural consistency around safety, quality, accountability, and continuous improvement

• Makes org design and talent decisions/recommendations that enable scale and sustainability

Governance, Systems & Compliance

• Owns adherence to SOPs, quality systems, audit readiness, and regulatory requirements

• Supports Quality Management System harmonization efforts aligning procedures across service centers

• Ensures accurate records, documentation, and systems are consistently maintained

• Owns escalation process. Ensure the right issues rise to the right level, at the right time

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident in your applicant profile.

• Bachelor's degree and minimum of 7 years of relevant experience AND 5+ years of managerial experience,

• OR advanced degree with a minimum of 5 years of relevant experience AND 5+ years of managerial experience.

Nice to Have

• Manager-level operations leadership experience

• Background leading multi-site service, repair, or depot operations within complex operational environments.

• Demonstrated success leading other managers and setting up a strong culture

• Strong operational mindset with experience in capacity planning, workflow optimization, and continuous improvement.

• Demonstrated ability to standardize and harmonize operational processes across multiple facilities or regions to improve efficiency and consistency.

• Capability to oversee capacity planning, demand variability, workflow prioritization, and service turnaround performance in repair or service center operations.

• Leadership involvement in operational readiness and infrastructure planning for new product introductions.

• Working knowledge of operating within regulated environments requiring adherence to quality systems, SOPs, audit readiness, and regulatory compliance.

• Metric and KPI focused on driving day to day operations, while monitoring early warning signs to prevent larger issues.

• Track record establishing governance structures, escalation frameworks, and management operating rhythms for complex service operations.

• Proven application of operational excellence frameworks such as Lean, Six Sigma, or enterprise performance systems (e.g., Medtronic Performance System, Tier Management).

• Solutions-oriented and problem solver with a focus on root cause and prevention

• Strong business system skills, including but not limited to: SAP, PowerBI, Tableau, PowerPoint and Excel.

#LI-MDT

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Join us in our mission to alleviate pain, restore health, and extend life-where your unique background and perspective are valued.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$133,600.00 - $200,400.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world., Medtronic benefits and compensation plans (https://www3.benefitsolver.com/benefits/BenefitSolverView?page\_name=signon&co\_num=30601&co\_affid=medtronic) About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) . It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here (https://www.medtronic.com/content/dam/medtronic-wide/public/united-states/employee-support-services/careers/la-county-legal-notice.pdf) a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will… + **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: **Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. **Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. **Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.