Technical Support Specialist

Ryonet is seeking a Customer Support & Technical Support Specialist who is passionate about helping customers succeed. This role combines excellent customer service with hands-on technical troubleshooting to support customers across Ryonet's products, equipment, and services. The ideal candidate is a strong communicator, problem solver, and team player who enjoys working directly with customers in a fast-paced environment.

This position serves as a key point of contact for customers needing assistance with orders, products, equipment setup, troubleshooting, and general technical guidance., Customer Support

• Respond to customer inquiries via phone, email, chat, and ticketing systems in a timely and professional manner
• Provide exceptional customer service by identifying customer needs and offering effective solutions
• Process and track customer orders, returns, exchanges, and warranty claims
• Maintain accurate customer records and case documentation
• Assist customers with product recommendations and usage guidance
• Collaborate with internal departments including sales, warehouse, and production teams to resolve customer concerns

Technical Support

• Troubleshoot technical issues related to screen printing supplies, equipment, software, and related products
• Guide customers through setup, operation, maintenance, and repair procedures
• Diagnose issues remotely and escalate complex cases when necessary
• Create and maintain support documentation, FAQs, and troubleshooting resources
• Stay current on Ryonet products, equipment updates, and industry best practices
• Assist with product testing and feedback for continuous improvement

Do you have experience in Screen printing?, * 2+ years of experience in the screen printing industry required

• 2+ years of experience in customer service, technical support, or related field preferred
• Strong communication and interpersonal skills
• Excellent problem-solving and troubleshooting abilities
• Ability to multitask and manage priorities in a fast-paced environment
• Experience with CRM or ticketing systems is a plus
• Computer proficiency including Microsoft Office and web-based tools

Desired Skills & Attributes

• Positive, customer-first attitude
• Patience and professionalism under pressure
• Strong organizational skills and attention to detail
• Ability to work independently and collaboratively
• Adaptability and willingness to learn

Pulled from the full job description

• Parental leave
• 401(k)
• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance, * Health, dental, and vision insurance
• Paid time off and holidays
• Employee discounts on products

About Ryonet

Ryonet has been empowering printers since 2004 by providing high-quality screen printing equipment, supplies, education, and support. We are passionate about helping creators and businesses succeed through innovation, expertise, and community.

Visit our site at: https://www.screenprinting.com/

Pay: $20.00 - $22.00 per hour, * 401(k)

• Dental insurance
• Parental leave