Group IT Support Technician - The HEX Group

To support the IT team in providing a comprehensive IT service for The HEX Group to enable it to meet its corporate objectives and business targets. As Group IT Support Technician, you'll be responsible for maintaining the company's IT network, servers, client devices and security systems, including investigating, diagnosing and resolving network, server, client devices and software problems, software patching, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions., Installing, configuring and maintaining software and hardware components of computer and network systems ️ Diagnosing and troubleshooting software and hardware issues Repairing and replacing damaged computer and network components ️ Installing, configuring and maintaining Servers ️ Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software Supporting users whenever they encounter challenges with computers and network devices Maintaining and updating technical documentation regularly Testing new hardware and software before full-scale installation

• ️ High level of Microsoft 365 experience and administration

Backup Management, configuration and monitoring To undertake project work as assigned by the Group IT Manager Liaise with 3rd party support

• Reliable and punctual

Do you have experience in IT?, Exceptional communication skills Attention to detail Ability to work alone and as part of a team A hands-on IT generalist with the ability to learn ️ Experience in Active Directory and Server configuration Experience in Network configuration

• ️ Experience in Microsoft 365 administration

Personal qualities:

Professional manner Friendly and polite manner Excellent work attitude

Desired qualifications: Degree in Information Technology/Computer Science/Systems Administration or similar is desired but not essential

Pulled from the full job description

• Employee assistance programme
• Free parking
• Cycle to work scheme
• Company events
• On-site parking, Competitive salary dependent on experience Early Finish Fridays ️ Up to 25 days holiday plus bank holidays Company bonus scheme Free onsite parking Access to the Employee Assistance Programme Learning and development opportunities Long service awards Cash Health Plan Christmas shutdown Cycle to work scheme Company events & food days

Our Commitment to Inclusion We welcome applications from everyone, including neurodivergent candidates. If you need adjustments at any stage, we are happy to support you.

The HEX Group brings together well-known UK brands including Bri-Stor Systems, Alpha Manufacturing, Atlas Coating, HEX Graphics, HEX Living and Future PR, each recognised for their quality, innovation and specialist expertise. We're proud to have been named Employer of the Year at the Staffordshire Business Awards 2025 , a testament to our commitment to people, innovation and growth. This is a great opportunity to join a forward-thinking business at an exciting time. We are a privately owned business employing over 500 people across the group , making us one of the largest employers in the region. We are looking to strengthen our IT team with the recruitment of a Group IT Support Technician .