Technology Support & Systems Assistant

We are currently recruiting for a Technology Support & Systems Assistant to provide proactive, user-focused support while assisting with systems, projects, and day-to-day operations to enable staff to work efficiently and confidently., User Support & Engagement

• Provide responsive and approachable Technology Support across all offices, resolving issues and guiding users to make effective use of technology
• Proactively identify recurring issues or training gaps and suggest improvements
• Effectively handle the starter / leaver processes, with a strong emphasis on security, hardware configuration (laptops and mobiles), along with relevant system and application access.

Team & Operational Support

• Support the smooth running of Technology operations, including ticket management, asset tracking, and system administration
• Take ownership of a variety of administrative tasks to support the wider Technology team and improve efficiency.

Systems & Continuous Improvement

• Assist in maintaining and improving Microsoft 365, devices, and core systems
• Contribute ideas and small improvements that enhance productivity across the business

Projects & Development

• Support delivery of Technology and business projects, gaining exposure to new technologies and ways of working
• Assist in testing, documentation, and rollout of new solutions

Training & User Enablement

• Provide informal training and onboarding support to users of varying technical ability
• Help build knowledge articles and simple guidance for staff

Collaboration & Communication

• Work closely with colleagues across the business and external suppliers to resolve issues and deliver solutions
• Communicate clearly and professionally, adapting style to different audience
• Regularly visit offices throughout the SHW network

Do you have experience in Customer service?, * Keen to learn and develop a career in Technology

• Comfortable working across a wide range of tasks, from user support to projects
• Proactive in helping others and improving how things are done
• Organised and willing to take ownership of tasks
• Interested in both technology and how people use it, * Strong communication and interpersonal skills with the ability to communicate confidently and patiently over the phone and in person, differentiating your approach based on knowledge level of technology
• Confidentiality around sensitive information and data
• Interest in Technology and willingness to learn
• Basic familiarity with Microsoft 365 (or similar)
• Ability to prioritise and manage tasks
• Attention to detail around following and creating instructions
• Positive, proactive attitude, always looking for additional ways to support the team
• Flexibility to travel between sites across London and the South East, ensuring regular office visits

Desirable:

• Exposure to Technology Support, either through work, study, or personal interest
• Awareness of cloud systems (e.g. Microsoft 365, Azure)
• Interest in automation (Power Automate, etc.)
• Understanding of basic Technology security principles

Pulled from the full job description

• Referral programme
• Employee mentoring programme
• Company pension
• Health & wellbeing programme
• Company events, * Company events
• Company pension
• Employee mentoring programme
• Health & wellbeing programme
• Referral programme

Ability to commute/relocate:

• Croydon CR0: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

SHW is an independent property real estate advisory business which specialises in many aspects of commercial and residential property., Please note, this role will include travel to all SHW offices, with a focus on SHW South London, SHW London, SHW South West London, SHW Kent and SHW Hampshire offices. This role would be suited to someone who enjoys working with people, has good technology support experience and wants to grow their skills and develop a career in technology. SHW is committed to encouraging respect, diversity and inclusion among our workforce and eliminating discrimination. The aim is for our workforce to be representative of all sections of society, and for each employee and client to feel respected in an equitable environment. We would love to respond to each and every applicant, however, due to the high volume of applications we will only contact you if you meet the requirements for our roles at the time advertised. We also want to ensure that your application can be considered for all relevant roles across the SHW partnership companies, including subsidiary and affiliate companies. We believe that this will ensure that talented people interested in developing their career with us, will be considered for the widest range of opportunities that we can provide and will also receive the best candidate experience.