CRM Specialist (HubSpot)

Chapman Tate Associates is partnering with a growing and forward-thinking organisation to recruit an experienced CRM Specialist with strong HubSpot expertise. This is a fantastic opportunity to play a pivotal role in driving sales effectiveness, optimising customer data, and enhancing CRM adoption across the business.

Operating in a hybrid environment with offices located throughout the UK, this role offers flexibility alongside the opportunity to collaborate with sales, marketing, and operational teams to deliver meaningful business impact.

As the CRM Specialist, you will take ownership of the organisation's HubSpot CRM platform, ensuring it is optimised to support sales performance, pipeline visibility, and customer engagement. You will act as the subject matter expert for CRM processes, data governance, reporting, automation, and user adoption.

This position is ideal for someone who enjoys combining technical CRM expertise with stakeholder engagement, process improvement, and data-driven decision making.

Key Responsibilities

Manage, maintain, and optimise the HubSpot CRM platform to align with evolving business and sales requirements

Ensure customer, prospect, and pipeline data remains accurate, complete, and compliant with governance standards

Design and develop CRM workflows, dashboards, reports, and automation to improve efficiency and visibility

Support sales teams through CRM training, guidance, and best-practice adoption

Produce insightful reporting on pipeline performance, sales activity, CRM utilisation, and forecasting

Analyse CRM data to identify trends, opportunities, and areas for process improvement

Collaborate with Marketing and Operations teams to integrate HubSpot with wider business systems

Drive continuous improvement initiatives and implement automation solutions that reduce manual effort and improve user experience

We're looking for a CRM professional who combines strong technical capability with excellent communication and stakeholder management skills.

Essential experience includes:

Strong hands-on experience administering and optimising HubSpot CRM

Knowledge of HubSpot modules, including Commerce Hub and CPQ functionality

Understanding of sales processes, pipeline management, forecasting, and sales enablement principles

Experience creating dashboards, reports, workflows, and automation

Strong analytical and problem-solving skills with excellent attention to detail

Ability to engage effectively with cross-functional stakeholders at all levels

A proactive approach with the ability to manage multiple priorities in a fast-paced environment

Salary: £40,000 - £45,000

Hybrid Working

Multiple UK office locations

If you're passionate about CRM optimisation, data quality, automation, and enabling high-performing sales teams through technology, we'd love to hear from you.

Apply today or contact Chapman Tate Associates for a confidential discussion