School ICT / IT Support Engineer - Field Based (Somerset)

As a specialist education technology partner our mission is to partner with schools and other purpose-driven organisations to build safer, smarter, sustainable and more connected digital environments.

We are proud of our B Corp status which recognises that we are a responsible business with an embedded culture of looking after people, community and planet. You can read about our sustainability and impact goals here - www.ict4.co.uk/about/impact

Are you someone who thrives on solving problems, loves working with people, and gets excited about the latest in technology innovation? Whether you've supported schools before or come from a client-facing IT support background, we'd love to hear from you!, We're growing fast and looking for a dynamic ICT Field Support Engineer / ICT Technician to join our friendly, forward-thinking team. Based in Somerset, you'll provide both on-site and remote support to our partner schools-helping them unlock the full potential of their technology., * Supporting schools with a wide range of ICT needs, from troubleshooting to proactive tech improvements.

• Working hands-on with cloud platforms like Microsoft 365, Google Workspace, and ideally Azure.
• Acting as a trusted partner to school staff-helping them get the most from their tech, not just fixing it when it breaks.
• Collaborating with a team that values innovation, reliability, and making a real difference in education.
• Contributing to the ongoing success of our Information Security Management System (ISMS) by following all relevant ISO standards, policies, and procedures-helping us maintain the highest levels of security and compliance.

Do you have experience in Technical support?, * A passion for technology and helping others.

• Strong communication and problem-solving skills.
• Experience with cloud-based systems and a knack for staying organized.
• Bonus points for experience with vendors like Dell, HPE, Lenovo, Cisco, Microsoft, Google, or Apple-but it's not a dealbreaker.

Pulled from the full job description

• Financial planning services
• Free or subsidised travel
• Employee discount
• Sick pay
• Bereavement leave
• Free parking
• Additional leave, * Enjoy a flexible, supportive work environment that grows with you.
• Work with the latest tech and industry-leading tools.
• We're a Living Wage Employer and committed to equality, diversity, and inclusion.

Important to Know

• An enhanced DBS check will be required (we'll handle this for you).
• We're proud to be an equal opportunity employer-everyone is welcome here.
• All employees play a key role in upholding our ISMS and ensuring compliance with all ISO standards and internal policies.

Job Type: Full-time

Benefits:

• Additional leave
• Bereavement leave
• Company pension
• Employee discount
• Financial planning services
• Free or subsidised travel
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay
• Work from home
• Training and mentoring
• A supportive, purpose-driven culture that puts people before profit.