ICT Support Engineer

Support Engineer Responsibilities:

• Proactive support using monitoring solutions
• Liaising with 3rd party hardware / software vendors
• Maintaining Firewall and Filtering Solutions
• Supporting and maintaining Network / Wireless Infrastructure
• Supporting and maintaining VMware / Hyper-V Virtualised Environments
• Supporting and maintaining Microsoft Server / Desktop Operating Systems
• Supporting and maintaining Microsoft Server / Desktop Applications
• Supporting and maintaining Active Directory, Group Policies, DNS, DHCP, MDT, WDS, WSUS
• Supporting and maintaining Enterprise Anti-Virus solutions (Sophos, ESET or similar products)
• Support and maintaining Enterprise Backup solutions (Veeam, Veritas or similar products)
• Maintain Enterprise Cloud solutions (Azure, Office 365, G Suite)
• Supporting and maintaining Enterprise MDM solutions (Lightspeed or similar products)
• Maintaining Server / Desktop / Laptop Hardware
• Maintaining NAS/SAN Hardware

At least 2 years' experience in a similar role

• Full UK Driving Licence and access to own transport (Essential)
• As the job involves working in schools you will be required to obtain an Enhanced DBS Check (Essential)
• Professional Certifications (Advantageous but not necessary)
• Strong knowledge and experience of supporting and maintaining:
• Network / Wireless Infrastructure
• VMware / Hyper-V Virtualised Environments
• Microsoft Server / Desktop Operating Systems
• Active Directory, Group Policies, DNS, DHCP, MDT, WDS, WSUS
• Enterprise Anti-Virus solutions (Sophos, ESET or similar products) and Enterprise Backup solutions (Veeam, Veritas or similar products)
• Enterprise Cloud solutions (Azure, Office 365, G Suite)
• Enterprise MDM solutions (Lightspeed or similar products)
• Server / Desktop / Laptop Hardware
• NAS/SAN Hardware
• Ability to communicate with technical and non-technical users
• Ability to plan, organise and prioritise workload
• Ability to read and produce business quality documentation
• Excellent customer relationship and interpersonal skills
• Strong problem-solving skills
• Good organisation skills

Support Engineer Benefits:

• 23 days annual leave excluding Public Holidays
• Access to self-paced IT Training Portal
• Childcare Voucher Scheme
• Mileage allowance
• Workplace Pension Scheme