Collaboration Solutions Engineer

• Be an active member of global team that works with and supports O365 products.
• Own administration and support of O365 (SharePoint, Exchange, OneDrive, Yammer, Teams, etc.) as well as PowerPlatform (Flow, Apps, PowerBI).
• Apply advanced critical thinking, technical skills, and knowledge to collect needed information to resolve issues in a highly complex and fast-paced environment.
• Drive Problem Management through identification of recurrent problems and subsequent root cause to improve processes and drive long term value.
• Enable 1st/2nd level support through knowledge sharing opportunities, documentation, troubleshooting, process improvement and training.
• Creating documentation that is easily consumed by a global audience by both customers and support organizations.
• Responsible for supporting customer requests. Focusing on improving ticket SLAs, volumes, and customer satisfaction. Ensuring prompt resolution.
• Escalation point for critical incidents and outages for the products.
• Work as part of a global team providing support after hours as required.

• Experience working with Office 365, Active Directory, Exchange.
• Experience working both independently and in a team-oriented, collaborative environment.
• Experience in writing knowledge base articles based on resolution paths.
• Experience working with End users to troubleshoot and resolve their Office 365 issues.
• Demonstrated ability to apply AI/GenAI capabilities to improve business outcomes.

What Will Put You Ahead

• Bachelor's/Master's degree in Computer Science/Information Technology, or related field.
• Experience with ServiceNow or similar ticketing tool.

The Koch Technology Employee Services team is hiring an IT Engineer to join our skilled engineering team. This individual will be a part of a global team that focuses on Collaboration Technology along with other related areas for Koch Industries. As a part of this team, you will work to provide modern Identity solutions and services for all Koch businesses. Additionally, there is responsibility for the entire enterprise in designing innovative solutions, creating, and sharing best practices, and providing support for our services. Our Team The Employee Services Organization provides value-added strategic partnerships with other Koch companies in ownership and support of several key processes and platforms. We deliver IT products and services that enable employee success and collaboration, foundational accounts and devices, and transformational mobility and XR experiences. As a trusted partner, we focus on people, processes, technology, and data to drive transformation. Our team members are key contributors through the application of frameworks and principles with an emphasis on leveraging critical and economic thinking to drive value., All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here., Koch creates and innovates a wide spectrum of products and services that make life better. Our work spans a vast number of industries across the world, including engineered technology, refining, chemicals and polymers, pulp and paper, glass, electronics and many more. Headquartered in Wichita, Kansas, Koch employs about 120,000 employees across the globe. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.